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Aamir Ahmed

IT SUPPORT
  • Suggested rate
    £282 / day
  • Experience8-15 years
  • Response rate100%
  • Response time1 hour
The project will begin once you accept Aamir's quote.
Location and workplace preferences
Location
Abu Dhabi, United Arab Emirates
Remote only
Primarily works remotely
Verifications

Freelancer code of conduct signed

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Verified email
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Skill set (10)
Aamir in a few words
​With​ ​9 Years of experience in the field of “IT Support & System Administration”, I possess the requisite technical competence and skill set necessary for solving any IT Related issue . I am analytical & having problem solving abilities, self-motivated and flexible to work.
Experience
  • ADCB
    IT Support Engineer
    DIGITAL & IT
    October 2021 - Today (3 years and 4 months)
    Abu Dhabi, United Arab Emirates
  • InnovazIT Technologies
    IT Support Engineer (End User Support)
    September 2018 - October 2021 (3 years and 1 month)
    Dubai - United Arab Emirates
    • Experienced in IT infrastructure management Service in a 24x7 environment to Ensure 99.99% of service delivery uptime for all IT Assets & LAN network in Class & workshops.
    • Monitor and resolve SLA Ticket Management such as incident & SR for optimum performance.
    • Technical Support to all hardware's assets of HCL, IBM, HP, Asus, Samsung, Dell & Compaq, etc.
    • Expert in Windows XP, 7, 8 and 10 installations, configuration and troubleshooting.
    • Installation and Configuration of Application Software like MS office, Adobe, SAP, etc.
    • Operating System Installation, Up-gradation & necessary system back-up when required.
    • Troubleshooting of Sees, Client's Workstation i.e. Laptops, Desktops, Handheld devices, etc.
    • Configuring network equipment's like AP, WIFI-Hotspot, IP Phone, switch, router, etc.
    • Manage user accounts, Emails, Symantec Anti-Virus & Anti-spa's Security.
    • Configuring Mail clients on Microsoft Outlook / Lotus Notes / Android Devices, etc.
    • Experience in supporting Apple iPad, iPhone & Android Smart phones products, etc.
    • Experience in Domain joining, Network printing & Data Backup.
    • Managing Windows Services, NTFS permission, Disk Quota Management, etc.
    • Cabling, Crimping and complete troubleshooting of LAN / WAN issues.
    • Installation of devices like Printers, Scanner, Biometric, Projector, CCTV, EPABX etc.
    • Good experience on Internet Browses like Internet Explorer, Chrome and Firefox, etc.
    • Software Product installation / Renewals / updates of patches & Plugins management
    • Provide Remote Support to field work maintenance of system & network equipment's.
    • Maintain up‐to‐date records of all IT equipment, agreements and licenses management.
  • Diyar United Company
    IT Field Engineer
    February 2017 - March 2018 (1 year and 1 month)
    Kuwait City, Kuwait
    • Overall Support to IT infrastructure management Service in a 24x7 environment to Ensure 99.99% of service delivery uptime for all IT Assets & LAN network in Class & workshops.
    • Monitor and resolve SLA Ticket Management such as incident & SR for optimum performance.
    • Technical Support to all hardware's assets of HCL, IBM, HP, Asus, Samsung, Dell & Compaq, etc.
    • Expert in Windows XP, 7, 8 and 10 installations, configuration and troubleshooting.
    • Installation and Configuration of Application Software like MS office, Adobe, SAP, etc.
    • Operating System Installation, Up-gradation & necessary system back-up when required.
    • Troubleshooting of Client's Workstation i.e. Laptops, Desktops, Handheld devices, etc.
    • Configuring network equipment's like AP, WIFI-Hotspot, IP Phone, switch, router, etc.
    • Manage user accounts, Emails, Symantec Anti-Virus & Anti-spa's Security.
    • Configuring Mail clients on Microsoft Outlook / Lotus Notes / Android Devices, etc.
    • Experience in supporting Apple iPad, iPhone & Android Smart phones products, etc.
    • Experience in Domain joining, Network printing & Data Backup.
    • Managing Windows Services, NTFS permission, Disk Quota Management, etc.
    • Cabling, Crimping and complete troubleshooting of LAN / WAN issues.
    • Installation of devices like Printers, Scanner, Biometric, Projector, CCTV, EPABX etc.
    • Software Product installation / Renewals / updates of patches & Plugins management
    • Provide Remote Support to field work maintenance of system & network equipment's. Manage service requests, software installations, Systems setups, upgrades, etc.
    • Hands on experience on IBM Tivoli, Ammy Admin & Team viewer for Remote administration.
    • Monitors system performance and implements performance tuning.
Recommendations
Education
  • CO MPUT ER SCIENCE ENGINEERING
    Magadh University
    2011
    CO MPUT ER SCIENCE ENGINEERING