- ADCBIT Support EngineerDIGITAL & ITOctober 2021 - Today (3 years and 4 months)Abu Dhabi, United Arab Emirates
- InnovazIT TechnologiesIT Support Engineer (End User Support)September 2018 - October 2021 (3 years and 1 month)Dubai - United Arab Emirates• Experienced in IT infrastructure management Service in a 24x7 environment to Ensure 99.99% of service delivery uptime for all IT Assets & LAN network in Class & workshops.• Monitor and resolve SLA Ticket Management such as incident & SR for optimum performance.• Technical Support to all hardware's assets of HCL, IBM, HP, Asus, Samsung, Dell & Compaq, etc.• Expert in Windows XP, 7, 8 and 10 installations, configuration and troubleshooting.• Installation and Configuration of Application Software like MS office, Adobe, SAP, etc.• Operating System Installation, Up-gradation & necessary system back-up when required.• Troubleshooting of Sees, Client's Workstation i.e. Laptops, Desktops, Handheld devices, etc.• Configuring network equipment's like AP, WIFI-Hotspot, IP Phone, switch, router, etc.• Manage user accounts, Emails, Symantec Anti-Virus & Anti-spa's Security.• Configuring Mail clients on Microsoft Outlook / Lotus Notes / Android Devices, etc.• Experience in supporting Apple iPad, iPhone & Android Smart phones products, etc.• Experience in Domain joining, Network printing & Data Backup.• Managing Windows Services, NTFS permission, Disk Quota Management, etc.• Cabling, Crimping and complete troubleshooting of LAN / WAN issues.• Installation of devices like Printers, Scanner, Biometric, Projector, CCTV, EPABX etc.• Good experience on Internet Browses like Internet Explorer, Chrome and Firefox, etc.• Software Product installation / Renewals / updates of patches & Plugins management• Provide Remote Support to field work maintenance of system & network equipment's.• Maintain up‐to‐date records of all IT equipment, agreements and licenses management.
- Diyar United CompanyIT Field EngineerFebruary 2017 - March 2018 (1 year and 1 month)Kuwait City, Kuwait• Overall Support to IT infrastructure management Service in a 24x7 environment to Ensure 99.99% of service delivery uptime for all IT Assets & LAN network in Class & workshops.• Monitor and resolve SLA Ticket Management such as incident & SR for optimum performance.• Technical Support to all hardware's assets of HCL, IBM, HP, Asus, Samsung, Dell & Compaq, etc.• Expert in Windows XP, 7, 8 and 10 installations, configuration and troubleshooting.• Installation and Configuration of Application Software like MS office, Adobe, SAP, etc.• Operating System Installation, Up-gradation & necessary system back-up when required.• Troubleshooting of Client's Workstation i.e. Laptops, Desktops, Handheld devices, etc.• Configuring network equipment's like AP, WIFI-Hotspot, IP Phone, switch, router, etc.• Manage user accounts, Emails, Symantec Anti-Virus & Anti-spa's Security.• Configuring Mail clients on Microsoft Outlook / Lotus Notes / Android Devices, etc.• Experience in supporting Apple iPad, iPhone & Android Smart phones products, etc.• Experience in Domain joining, Network printing & Data Backup.• Managing Windows Services, NTFS permission, Disk Quota Management, etc.• Cabling, Crimping and complete troubleshooting of LAN / WAN issues.• Installation of devices like Printers, Scanner, Biometric, Projector, CCTV, EPABX etc.• Software Product installation / Renewals / updates of patches & Plugins management• Provide Remote Support to field work maintenance of system & network equipment's. Manage service requests, software installations, Systems setups, upgrades, etc.• Hands on experience on IBM Tivoli, Ammy Admin & Team viewer for Remote administration.• Monitors system performance and implements performance tuning.
- CO MPUT ER SCIENCE ENGINEERINGMagadh University2011CO MPUT ER SCIENCE ENGINEERING