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Adnan Millwala

Strategy and Operations Management Consultant

Can work in or around City of London

  • 51.5073
  • -0.1277
  • Suggested rate £880 / day
  • Experience 7+ years
Propose a project The project will begin once you accept Adnan's quote.

This freelancer is available full-time but hasn't confirmed their availability in over 7 days.

Propose a project The project will begin once you accept Adnan's quote.

Location and workplace preferences

City of London, United Kingdom
Can work onsite in your office in
  • around City of London and 50km


Project length
  • Between 1-3 months
  • Between 3-6 months
  • ≥ 6 months
Business sector
  • Banking & Insurance
  • Consulting & Audits
  • Digital & IT
  • E-commerce
  • Tech
+5 autres


Freelancer code of conduct signed
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Verified email


  • English

    Native or bilingual

  • Spanish


  • Urdu

    Native or bilingual

  • Hindi



Skills (18)

Adnan in a few words

As a management consultant (12yrs+), I have helped senior client executives and leading global organisations with delivering their strategic business priorities. My experience is centred around the intersection of business strategy, optimised operations and digital solutions. I have led high performing teams and provided independent advisory services related to target operating models, digital strategy/ innovation, cost reduction, process efficiency, IT M&A and Divestments and product development/management. Topics that I am currently reading and learning more about include digital operating models | innovative use cases for AI | longevity banks | fintechs in emerging markets (banking models and services).


Deloitte Consulting

Consulting & Audits

Management Consultant - Strategy & Operations

City of London, United Kingdom

August 2008 - October 2013 (5 years and 1 month)

Multiple Strategy and Operating Model Design Projects

Client: PZ Cussons Plc – FTSE250 Consumer goods business with a footprint across Asia, Africa, UK, US and Australia and engaged in a £M+ transformation programme
Role: Design Lead - Op model (process and technology) and ERP procurement

Client: Veolia Water UK - Divestment of the regulated water business (for £1.2B), requiring a readiness assessment of its IT in preparation for Day1 as well as managing the divestment and migration of its sites, applications and services
Role: IT Divestment Planning, Execution and Migration Lead

Client: Hewden Stuart Plc - Specialist heavy machinery and equipment rental company acquired by a PE firm and required support to prepare a TOM for the new tool’s business, a high-level business case and an implementation plan
Role: High Level Target Operating Model Design Lead

Client: De La Rue - Commercial security printer and banknote manufacturer for central banks worldwide and initiating a cost reduction and efficiency review of the global business model
Role: ERP Workstream lead for the Sales, Marketing and Commercial functions

Deloitte Consulting

Consulting & Audits

Management Consultant - Emerging Vendors & Advisory

City of London, United Kingdom

January 2017 - March 2017 (2 months)

Client: Seqirus Ltd. - Setup of a newco influenza company (carve out from Novartis and created as newco under CSL)

Integrated Programme Planner
• Re-designed the approach towards integrated programme plans to support setup of the newco (business process, applications and infrastructure delivery) for 7 programmes (25+ projects) across the UK, US and Australia
• Led a team of analysts, business SMEs and 3rd party system integrators (Capgemini and Cognizant) for developing the SAP delivery project plan including the critical path diagram and a dependencies matrix
Programme Planning Pharma SAP IT Strategy


Banking & Insurance

Business Design Lead / Architect  - As a freelancer

City of London, United Kingdom

April 2020 - Today (2 years and 5 months)

Leading the strategic business design/ architecture for core Client Management journeys for the global payments business ($8bn+ revenue) – this includes development of the ‘North Star’ strategic design, target customer journeys, customer segmentation model.

Developed the location strategy for Europe, the supporting FTE model and a business case for implementation ($Multi-Million investment)

Conducted a data led analysis of regional/global revenues and complexity of servicing requirements for 40,000+ customer groups to develop a global segmentation model and a customer coverage model for each segment.


Banking & Insurance

Business and Technology Integration Lead - Client Onboarding  - As a freelancer

City of London, United Kingdom

May 2019 - April 2020 (10 months)

- Working with the Global Sales COO to conduct a strategic planning and analysis exercise for the Sales function to adopt a global model

- Redesigned the client setup process and extended the functional footprint of the strategic technology tool (Salesforce) including integration with Bloomberg data, resulting in 30% less time taken and significant FTE savings

- Advisor to senior leadership on key design decisions for building client onboarding capabilities in Fenergo (fintech vendor) and providing oversight on key operating model decisions – supporting a business case of $20M - $22M

- Developed the product strategy and led a global team of analysts, developers and business users in Agile delivery for delivering a Salesforce solution, enabling Sales users to track client onboarding and CLM activities.
IT Strategy Customer Journey KYC Client Onboarding Salesforce CRM Agile method Process Design