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Alexandru Anastasiu

Product Owner

Works remotely from Brussels

  • 50.845985
  • 4.273769
  • Rate On-demand
  • Experience 2-7 years
Propose a project The project will begin once you accept Alexandru's quote.

This freelancer has confirmed full-time availability in the past 7 days.

Propose a project The project will begin once you accept Alexandru's quote.

Location and workplace preferences

Location
Brussels, VB, Belgium
Remote only
Primarily works remotely

Preferences

Project length
≥ 6 months
Business sector
  • Digital & IT
  • Consulting & Audits
  • Defense & Military
  • Tech
  • Telecommunications
+11 autres
Company size
  • 250 - 999 people
  • 1000 - 4999 people
  • ≥ 5000 people

Verifications

Freelancer code of conduct signed
Read the Malt code of conduct

Verified email

Languages

  • English

    Fluent

  • Romanian

    Native or bilingual

Categories

Skills (7)

Alexandru in a few words

The consultant has professional experience of more than 14 years in the ITSM domain and this was obtained in industries like FMCG, Oil & Gas and Training & Consultancy. He has also managed to obtain important certifications in ITSM like ITIL v3 Expert and ITL V4 Managing Professionals
In the beginning of his professional career as Project/Service Delivery manager, the consultant was involved in a very interesting project that was the ITSM implementation in Danone. The scope was to implement and standardize the IT processes across almost all Business units (BU) around the world, and we discuss here about round 200k users and around 2k IT users. The project was a success especially that was done almost 10 years ago and this was publicised in many articles that can be found on a simple search.
Related to the same project, when the number of BU started to grow the performance of the tool started to drop and the decision was to migrate from on-premise tool (BMC SDE) to a new tool, cloud based (4Me). Besides the technical details that needed to be done, like migrate the data, clean the date, normalize the data and setup the processes along with the workflows and automation from behind, the consultant managed also the preparation and training of the personnel onsite, before each Go Live.
After that, the consultant joined OMV Petrom were he was part again of the team that managed the ITSM tool BMC Remedy. The main responsibilities were to make sure that the tool works properly from the operational point of view and he was offering 3rd line support in the organisation and of course, that most of time was involved in project and changes with the scope to introduce eighter new functionalities or enhancement for existing ones.
Furthermore, the consultant joined ITAcademy and he was mentoring and coaching of IT Service Management implementation programmes and initiatives that implement new processes or improve the existing ones. Additionally, he provided ITIL trainings

Experience

European Commission

IT Service Delivery Manager  - As a freelancer

April 2021 - Today (1 year and 7 months)

IT Academy

ITSM Consultant & Accredited ITIL® Trainer  - As a freelancer

April 2015 - April 2021 (6 years)

Mentoring and coaching of IT Service Management implementation programmes and initiatives. Development of accredited, ITIL® and Cloud Computing® training courses. Delivery of a full range of open and tailored ITIL® training courses, as an accredited ITIL® trainer. Programme and process audit

Petrom

Service Request Management Process Coordinator

November 2012 - April 2015 (2 years and 5 months)


- The Request Management process supports the processing or delivery of standard requests (new user, new computer, new mobile phone, etc …).
- Delivery has to be standardized to reach user satisfaction based on short delivery time and precise processing.
- Process coordinator ensures that the process is working properly in his service line and guidelines the colleagues

Petrom

Application Expert Remedy

August 2012 - April 2015 (2 years and 8 months)


- Performing administration tasks on the Remedy Servers versions 7.6
- Collect requirements from the remedy customers for new developments
- Create the technical design documentation after collecting the requirements from the Remedy customers
- Developing customization's for the out of the box ITSM Applications based on the Customers' requirements
- Provide operational support for the ITSM suite users
- Configure and customize the OOTB ITSM Applications
- Creating BMC Analytics reports
- Training the end-users for ITSM suite
- 2nd level support for Incidents, Problems and Changes related to Remedy

Danone - Danone

Business System Analyst

January 2012 - August 2012 (7 months)

Responsible for IS processes (ITIL) Competence Center of Danone Group. Implementing, advising and training of processes based on best practices (ITIL) in different CBU's within Danone Group.
- Coordinated the ITIL Process Implementation into multiple organizations
- Standardized the IT processes in over 40 organizations
- Aligned the Service Catalogue of all the organisations to a standard one
- Managed a full system rebuild project of the service management tool
- Training and coaching of teams across diverse functions and geographical locations
- Management of client IT organization relationships
- Create and implemented IT Marketing campaigns
- Managed supplier relations

Danone - Danone

Junior Business System Analyst

May 2009 - January 2012 (2 years and 8 months)

Support for the use of IS processes (ITIL) Competence Center of Danone Group. Implementing, advising about the use of processes based on best practices (ITIL) in different CBU's within Danone Group. Training and coaching of teams across diverse functions and geographical locations. Support for the ITIL Process Implementation into multiple organizations

Danone - Danone

Service Desk Agent

February 2008 - May 2009 (1 year and 3 months)

Bancpost

Bank Officer

October 2007 - February 2008 (4 months)

Yves Rocher - Groupe ROCHER

Database Administrator

May 2006 - May 2007 (1 year)

vodafone - Altice France

Real Estate Administrative clerk

May 2005 - May 2006 (1 year)

Education