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Patricia Unamka

Dynamics 365/Power Platform Functional Consultant

Works remotely from London

  • 51.509648
  • -0.099076
  • Suggested rate £800 / day
  • Experience 7+ years
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Location and workplace preferences

London, England, United Kingdom
Remote only
Primarily works remotely


Freelancer code of conduct signed
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Verified email


  • English


  • Igbo

    Native or bilingual

  • Hausa



Skills (4)

Patricia in a few words

I am a committed and result driven Microsoft Dynamics 365/ Power Platform Functional Consultant with strong Business Analysis background and extensive experience in delivering Microsoft Dynamics system development project across profit and non-for-profit sector. An accomplished and effective communicator with a strong technical skill, investigation, problem-solving and decision-making skills, combined with a practical approach and sound business acumen. Expertise in such areas as requirement stakeholder engagement, requirement elicitation, requirement documentation and Business process modelling with a track record of delivering successful and timely projects.


Hullstrap Ltd

Digital & IT

Power Platform/ D365 Senior Functional Consultant/Solution Architect  - As a freelancer

London, England, United Kingdom

August 2021 - Today (1 year and 3 months)

• Responsible for driving the implementation of Dynamics Sales & Nav and CE through all project phases, including discovery, definition, build, test, and deploy.
• Responsible for leading the Design of the system and architecture process, in partnership with the Development Team, to create, define specifications for and implement customizations for any custom code or data migration requirements
• I Effectively manage associated issues and risks and ensure on-time and on-budget implementation delivery that meets the business' needs and requirements.
• Responsible for leading data-centric discussions with the business through discovery meetings.
• Support the learning and development team with preparation of training manual for end-user training and create and maintain knowledge transfer documentation.
• I am responsible for developing and continues refinement D365 Sales & Navigation and CE implementation standards and tools.
• Present regular Show & Tells the business to demonstrate the functionalities that are being implemented.
• Providing training to business users and Knowledge Transfer for Application support team and other IT colleagues on the functionality and capabilities of the new implemented system.
• Analysis, preparation, and management of change requests in relation to the project plans to ensure agreed deadlines are met
• Full ownership of tasks to completion, demonstrated through backlog and proactively finding solutions to blockers
• Proactively manage workload while working on multiple projects where priorities and circumstances often change
• Ability to bring ideas to the team, using negotiating and influencing skills, sell my ideas and build consensus
• Responsible for ensuring that issues reported in production are resolved in timely manner, act as second line of support and if unable to resolve the issue will triage to the development team.
• Responsible for determining the root cause of an issue by troubleshooting and ascertaining the cause of an issue, resolve it myself or triage to the developers or raise a ticket with Microsoft.
• Lead and mentor a team of BA’s providing guidance, tasking, training and support on all aspects of the project
• Awareness of the overall project plan to then allocate and prioritise analysis work of other BA’s to ensure timelines are met
• Build and maintain effective relationships with internal and external stakeholders
• Analyse and document business processes to undertake various functional configuration tasks as appropriate and as opportunity arises:
• Create and validate documentation and requirements
• validate functional requirements
• conduct analysis with customer and colleagues
• determine out of the box (OOTB) functionality where appropriate
• Configuring Dynamics 365 (possibly PowerApps if opportunity arises)
• configure out of the box and custom items to meet minimal capabilities specified
• Updates to achieve UCI compliance
• Re-configure views/forms/navigation as identified to be UCI compliant
• Contribute to UCI readiness reviews and discussions
• Explain configuration choices to colleagues and preferred options
• Demonstrate unit test approach to colleagues in task code reviews
• Independence
• Full ownership of tasks to completion, demonstrated through backlog and proactively finding solutions to blockers
• Collaboration across team, evidenced by co-working on issues
• Evidence of self-training and product knowledge through contribution to team meetings
• Proactively manage workload while working on multiple projects where priorities and circumstances often change
• Strong contribution to team meetings and practices
• Ability to bring ideas to the team, using negotiating and influencing skills, sell my ideas and build consensus.
• Engage in conversations to ensure my views are known and accepted Able to manage my own workload while working on multiple projects where priorities and circumstances often change
• Good Understanding of the “DevOps mentality” and work in a collaborative attitude with colleagues, sharing knowledge with other team members as appropriate

Southern Housing Group

MD365/ Power Platform Functional Consultant

Horsham, UK

March 2021 - June 2021 (3 months)

• Responsible for the Implementations and Delivery of D365 projects for the business
• Responsible for the Enterprise Implementation and delivery of Dynamics 365 CE for the largest Housing Association in the South of England
• Requirement gathering and design workshops with representatives of the business
• Defined the design of the Dynamics 365 solutions
• Worked with the Business through their Digital transformation journey, delivering a minimal viable product as the foundations of the programme implementation
• Ensured the business visions and objectives are met through the Digital transformation Journey by implementing solutions that provides better service for internal business users and external customers
• Consistently worked and forged strong relationships with the business stakeholders, project managers, product owner and other project team members
• Lead sprint planning sessions with scrum team members, prioritising, scoring, and estimating effort of future requirements to be delivered
• Performed full end to end testing of functional and technical requirements
• Running show and tell and sprint retrospective with the business
• Experience mapping a business problem domain to Power Platform/D365
• Designing High level solutions and data Model
• Importing and exporting Data
• Deploying solutions between environments.
• Ensuring that proposed designs are scalable and in line with roadmaps
• Ability to challenge customer requests for custom modifications and consider workarounds or configuration alternatives
• Working together with Development team to fully define solutions for the business
• Make Canvas Apps
• Configure Business Process Flow
• Make Model Driven Apps
• Microsoft Dataverse
• configure business process flows
• configure power automate flows

Southern Housing Group

IT Business Analyst

Horsham, UK

September 2018 - March 2021 (2 years and 6 months)

• Collecting, understanding, and communicating the business requirements for the project, and translating these into functional specifications and detailed test analysis that can be utilized by the solution development teams.
• Responsible for supporting the implementation, administration, customization and configuration of Dynamics CRM.
• Designed and implemented MI reporting system.
• Responsible for accurately capturing and documenting user requirements in detailed functional specifications and translate these requirements into project deliverables
• Customise and configure out-of-the-box Dynamics 365 solutions
• Managed the migration of contacts from the Legacy systems over to the new MS Dynamics CRM System. Worked closely with developer to design solution
• Developed wireframes, prototypes and use case description for requirement validation with key stakeholder groups.
• Support project sponsor to develop and maintain Business Case through the life cycle of the project
• Modelled Business processes (AS-IS) and offered recommendations for process improvement (TO-BE).
• Mentored and reviewed tasks assigned to less experienced colleagues in projects and gave feedbacks.
• Successfully implemented the migration of customers into the new CRM system for different teams within the organization by working closely with each team to scope out all their functional requirements, documenting them in a system requirement specification document and conveying them to the software developers
• Supported the testers with preparation of test scripts, and during beta testing on the new CRM system.
• Supported Testers when they are writing various test scripts used for system testing, UAT testing and regression testing

Security Industry Authority

Business Analyst

June 2017 - September 2018 (1 year and 3 months)

• Working closely with Product Owner in the management of product backlog as well as collaborating with Business change owners and suppliers to ensure that requirements are clearly understood, and necessary information is available
• Acted as the link between Business users, and external Development team managing requirements and resolving defects.
• Analyzed data to show improvement to be derived from implementing a solution that will lead to organizational efficiency.
• Mapped current processes and offered recommendations for improvement.
• Mentored and reviewed tasks assigned to less experienced colleagues in projects and gave feedbacks.
• Worked closely with suppliers and development team to implement system improvement changes and fix defects on the CRM system.
• Responsible for accurate capture of functional, non-functional, technical and general requirement, analyzing, documenting, management and identification of all business rules and decision logic
• Documented business processes and analyzed procedures to see that they would meet changing business needs
• Built strong relationship with stakeholders while delivering process and operational change for system improvement. Focused on ensuring that high quality deliverables are produced within appropriate organizational structures and service standards.
• Developed wireframes, prototypes and use case description for requirement validation with key stakeholder groups.
• Conducted three knowledge sharing sessions after Maintenance Release (MR)/ Project delivery to capture "Lessons Learned" and streamline the product improvement process.
• Supports Operations colleagues in transitioning to new ways of working and making new capabilities operational.
• Adding depth to specifications through regular engagement with stakeholders.
• Analyzed files, records and other documents to obtain information and gather requirement


Digital & IT

Digital Business Analyst  - As a freelancer

London, England, United Kingdom

January 2016 - June 2017 (1 year and 5 months)

• Writing Business Requirement Specifications that successfully delivered necessary change in a manageable and non-intrusive way.
• Engaging with multiple stakeholders to ensure all processes and requirements were accurately defined
• Analysing and translating business requirements into pragmatic technical solutions that satisfy business needs using UML diagrams such as Use case diagram as well as writing Epic Stories and User stories to Map out the User Journey.
• Writing of project initiation documents such as Project Brief and Business Case.
• Creation of technical requirement specification catalogue (functional requirement, process map, business rules, workflow diagram, flow charts, non functional requirements)
• Documenting 'as-is' and 'to-be' business processes to provide business solution
• Acting as a link between the Business, customer, the development team and any third-party regarding software functionality throughout the development cycle
• Identified and captured high level requirements, System and Business Requirements
• Facilitated workshops to gather and validate requirements

Medway Council

Business Analyst  - As a freelancer

September 2015 - November 2015 (2 months)

Part of the digital transformation programme of the Council which aims to digitise the services they provide to the public. I was responsible for analysing, mapping the As-Is process and then produce a Business Process Model for the To-Be process. I generated new and useful information and translated it into actions that will be used to iteratively transform the operations of the Council.


Digital & IT

Digital Business Analyst  - As a freelancer

November 2014 - September 2015 (10 months)

• Having a good knowledge of organizational and wider government strategic objectives and ensuring that solutions are aligned with key priorities while being watchful of changes in strategic direction and assess the impact of change.
• Interpreting data from a range of sources, for example user research and performance metrics and working with designers and developers to ensure solutions are based on data.
• Creating user flows and mapping business processes which represent the current structure or system and future design of a product or service.
• Undertake Cost per transaction analysis to determine the current cost incurred by manual process and forecast potential savings to be gained from digitizing the operational processes


Accounts Assistant  - As a freelancer

August 2011 - October 2014 (3 years and 2 months)