Daniel Jordan

Senior UX Writer / Senior Content Designer

Works remotely from London

1 recommendation

Suggested rate £620 / day
Experience 7+ years

Propose a project The project will begin once you accept Daniel's quote.

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Propose a project The project will begin once you accept Daniel's quote.

Location: London, England, United Kingdom

Remote only: Primarily works remotely

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English

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UX Designer

Hi, I'm Daniel, a content designer (or UX writer if you prefer, I won’t judge) with bags of experience (8 years in fact) crafting excellent experiences to connect you and your products to your users.

I have a positive outlook, excellent writing skills (naturally), native English proficiency, (you get me, mate), and a collaborative mindset that’s allowed me to work successfully freelance, agency, or in-house, in London, Berlin and Stockholm.

My latest project has been working as the lead content designer on the checkout experience at Klarna in Stockholm as well as leading localization efforts.

Some more recent experience:

- Training product designers and providing content guidelines and a content strategy for a leading audiobook brand
- Improving subscription and onboarding at the Wall Street Journal
-.Leading a rebrand for a London-based digital agency.
- As well as data-driven, tactical content design work.
- And much more....

My approach to creating greatexperiences for customers is utilising design thinking and best practice UX writing to solve problems through research, ideation, and of course creation for solutions that place users front and centre. Everything I do is backed by research and insights and my years of experience in the field. I also love to guide stakeholders through my process to ensure buy-in at all levels from design to the board room.

I've freelanced since 2018 and in that time I've worked on a whole host of different projects for diverse brands in various verticals. I'm sure there's something relevant in my experience for your next project so feel free to reach out to talk more – I look forward to hearing from you!

Klarna

Senior Content Designer

Stockholm, Sweden

March 2022 - February 2023 (11 months)

My latest role wsa a contract Senior Content Designer at Klarna, where I work in a support role in the payments domain. Responsible for ensuring consistent UX and language across the purchase flow user journey in a constantly-shifting and evolving scope and a key source of revenue for the company.

I also crafted guidelines based on the updated purchase flow deliverables, to be used as a benchmark for a global rollout in all markets, as well as creating a localisation process for the rollout itself.

Key highlights:   Ideated, designed and delivered a ‘save as favorite + remember me pop-up’ product into the purchase flow, resulting in a huge uplift in users who opted in to this feature, resulting in uplifts to conversion. Also refined the storyline/user journey of the purchase flow to increase conversion.
 
Responsible as a Senior UX writer in supporting a crucial aspect of Klarna, shaping the language and UX used in the purchase flow, while being responsible for the future rollout of these deliverables globally,

Storytel

Senior UX Writer

Stockholm, Sweden

August 2021 - March 2022 (7 months)

As the sole (and first UX writer) I led product communication across the Storytel experience, aligning with over 30+ markets and languages and helping to define, create, and execute a consistent voice.

Key Highlights:  

Helped Storytel to turn 30+ markets and languages into one unified brand voice with the completion of brand voice guidelines and UX writing guidelines.

Educated and collaborated with a large team of designers, sharing knowledge about UX writing as a discipline.

Led multiple workshops across the organisation, advocating for UX writing as a discipline and helping all who write for Storytel to write well!

Worked on updates in product sprints, ideating on hypotheses and executing updates to design and copy. Responsible for English master copy to be translated globally, with an understanding of the impact in other languages, including design edge cases, as well as cultural impact.

Freelance

Freelance UX Writer

Berlin, Germany

June 2018 - August 2021 (3 years and 2 months)

Worked as a freelance UX specialist, working across copy, UX writing and design to craft experiences that connect brands to their customers. I worked for many global brands during this time. The main piece of work I completed at this time was leading rebrand for an agency in London.

An innovative discounting campaign for antivirus brand McAfee, which increased sales by 32%. This was a multi-channel, multi-market campaign, increasing YOY conversions while simultaneously improving AOV. 

Extensive work on the Wall Street Journal's subscription model, in all areas, from the value proposition of different product offerings (newspaper, apps, rewards) to the onboarding flow, checkout copy and microcopy. 

A full rebrand and website redesign for antivirus company, Cylance, launching a consumer product from their successful b2b heritage. worked on the strategy, content, value proposition of the product, to UX and design of the website, crafting all copy and product messaging. This led to an ongoing testing stage, testing pricing, UX, content and more.

HOUSE OF KAIZEN

UX Writer

London, UK

July 2017 - June 2018 (11 months)

I worked in a small creative team working closely with a lead designer to devise creative experiences for clients, across the entire customer lifecycle, from extensive testing, UX work, microcopy testing, in an environment focused on performance marketing, specifically testing.

Crab Creative

Copywriter / UX writer

Shoreditch, London, UK

December 2014 - July 2017 (2 years and 7 months)

In my role as a copywriter/UX writer at Crab Creative, a London-based, full-service digital design agency, I wrote copy and devised campaigns, primarily in digital media, including: articles, websites, blog posts, social media campaigns, media, and beyond. It was a small, fast-paced environment where I had the opportunity to dig into various roles and roll my sleeves up to turn work around quickly in a tight-knit, creative agency environment. I discovered a lot about UX and design thinking and this is where I gravitated towards content design as my sole focus.

Daniel structures his work first and foremost around the needs of the customer. Using insights from research and data he applies an abundance of creativity to his work - seamlessly integrating with multi-disciplinary teams whilst staying adaptable to changing and challenging briefs. His firm grasp of user experience design and user psychology best practices makes working with him a designer's dream! I would not hesitate to work with Daniel again.

Bachelor's degree, English Literature (BA Hons)

University of Westminster

2015

Bachelor's degree, English Literature (BA Hons)

Daniel Jordan

Senior UX Writer / Senior Content Designer

Location and workplace preferences

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Skills (10)

Daniel in a few words

Experience

Klarna

Storytel

Freelance

HOUSE OF KAIZEN

Crab Creative

Nathan Van Hesteren - House of Kaizen

Education