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Fiona B.

Customer Relationship Management

Works remotely from London

  • 51.509648
  • -0.099076
  • Suggested rate £500 / day
  • Experience 0-2 years
Propose a project The project will begin once you accept Fiona's quote.

This freelancer is available full-time but hasn't confirmed their availability in over 7 days.

Propose a project The project will begin once you accept Fiona's quote.

Location and workplace preferences

London, England, United Kingdom
Remote only
Primarily works remotely


Project length
Would prefer:
  • ≤ 1 week
  • ≤ 1 month
  • Between 1-3 months
  • Between 3-6 months
Would prefer to avoid:
≥ 6 months
Business sector
  • Fashion & Cosmetics
  • Entertainment & Leisure
  • Film & AV
  • Luxury Goods
  • Press & Media
+17 autres
Company size
  • 2-10 people
  • 11 - 49 people
  • 50 - 249 people
  • 250 - 999 people
  • 1000 - 4999 people
+1 autres


Freelancer code of conduct signed
Read the Malt code of conduct

Verified email


  • English

    Native or bilingual


Skills (11)

Fiona in a few words

An Irish-born, London based creative marketer with career experience in Irish, UK, and European markets. I have extensive experience in the marketing, communications, and CRM. Specialising in CRM and communications strategy and management, building customer journeys, automated triggered CRM lifecycles, email marketing, SMS marketing, branding, copywriting, and digital marketing. Highly skilled with ESP systems such as Klaviyo, Hubspot, HTML and SQL experience. My approach to working with clients is to adopt an always testing mindset - continuously analysing, developing, optimising, and improving to deliver strong results and ROI. Data is the backbone of what I do and feeds the creative development of effective CRM and communication projects.



Virgin Media


CRM Executive

Dublin, Ireland

September 2022 - Today (2 months)

Role Overview:
-Execution of the customer contact plan as directed by the Direct, CRM &
Content Marketing Manager
-Plan and execute direct marketing campaigns based on specific customer
segmentation, campaign or behavioural change objectives via direct mail,
email, SMS, onsite messaging and push notifications
-Responsible for communication positioning and messaging, creative copy-
writing, creative agency briefing, and signing off with all relevant stakeholders
all material related to campaigns
-Responsible for end-to-end customer and frontline experience of campaigns
-Responsible for submitting campaign data requirements to all relevant teams
and ensure customer data compliance and policies are adhered to
-Briefing internal teams on deployment schedules, plans and results.
-Responsible for testing of the campaigns pre deployment.



Senior Digital Marketing Executive

Dublin, Ireland

April 2021 - May 2022 (1 year and 1 month)

Role Overview:
-Primary responsibility of email marketing and SMS strategy and implementa-
tion, including campaign planning, strategy, segmentation personalisation,
optimisation, reporting, campaign development and design, ideation, copy-
writing, A/B testing, base planning.
-Digital marketing including social media, email marketing, content marketing,
strategy and ecommerce strategy.
-Campaign Management
-E-commerce sales campaign planning and management
-Data Analysis & Reporting providing cross-department insights
-CRM Marketing and automated marketing processesThriftify - Achievements Overview:
-Led project to overhaul existing email marketing strategy and platform. Built
and implemented improved email and SMS automation strategy, design.
-Devised and implemented 3-tier email campaign strategy, partnered with
cross-departmental managers to create 15+ highly targeted email campaigns
per month.
-Grew monthy email revenue by 250% over a 6 month period.
-Review of brand's communication channels to identify opportunities for
integration with marketing automation strategy - led project to integrate
email sign-up pop ups personalised to user and web page.
-Analysis and reporting of marketing automation, optimisation of strategy
based on analytical learning