Skill set (9)
Frederick in a few words
After years in the banking field and automobile sales business, I retrainned as a Data Analyst. I always had an interest in making sense of complex customer behaviors, understanding customer needs and drawing conclusions to make improvements in product development, storytelling and brand identity. Working with the sales team gave me an insight into human decision making behaviors, but I wanted to dive deeper for a more comprehensive understanding of the motives that drive these decisions.
I want to apply my knowledge and skills to improve decision making processes and work with datasets to analyze trends that could impact a company positively.
Experience
- CedicarsOperations ManagerJanuary 2019 - January 2021 (2 years)Greater Accra Region, Ghana1. Hired to run the day-to-day operations and manage the sales of cars. 2. Analyzed data and made strategic suggestions about car sales trends. 3. Ensured cars were fixed, passed a safety check and were ready for the market. 4. Increased overall sales and improved customer satisfaction.
- Denzel Logistics LimitedOperations Officer/Data EntryJanuary 2016 - January 2019 (3 years)Greater Accra Region, Ghana1. Helped to run the daily business operations and managed logistics. 2. Led and assisted key initiatives and implemented company-wide strategies. 3. Liaised and negotiated with suppliers, retailers and companies clients. 4. Transferred data from paper formats into computer files. 5. Created spreadsheets with large numbers of figures.
- OminiBankBankerJanuary 2014 - January 2016 (2 years)Greater Accra Region, Ghana1. Determined customers needs and propose appropriate products and services to meet such needs, ensuring that solutions are implemented on time. 2. Keen with (changes in) institutional services standards, products and procedures for effective communication to (potential) customers. 3. Assessed market potential and propose standard solutions to increase customer satisfaction and business growth. 4. Created and followed up on target list of potential customers. 5. Gave advice and information to clients on deposits, transactions, investments and loans (cross selling). 6. Ensured that communication with customers (including information gathering for credit analysis) is complete and prompt.
Recommendations
Education
- Data Analytics CertificateCareerFoundry2022Data Analytics Certificate
- Bachelor's degree, Business Administration (Banking and Finance)University of Ghana2012Bachelor's degree, Business Administration (Banking and Finance)