Skill set (6)
Imran in a few words
As an outsourced vendor consultant i can offer expertise in various areas such as technology, marketing, finance, human resources, operations, or strategic planning. Some common responsibilities and services provided by me include:
Strategic Guidance: I can help businesses develop and execute effective strategies to achieve their goals.
Problem-solving and Decision-making: I can assist in tackling complex business challenges by providing objective analysis, conducting research, and offering viable solutions.
Process Improvement: I can identify inefficiencies, bottlenecks, and gaps in existing processes and systems.
Market Research and Analysis: I can conduct market research to identify trends, analyze competition, and assess customer needs.
Project Management: I can oversee and manage specific projects on behalf of the client. I can also ensure that projects are delivered within scope, budget, and timeline while coordinating resources, managing risks, and resolving issues that may arise.
Experience
- Arab Company for Shared Services (ACSS) FZ LLCManager Operations AdministrationMarch 2016 - Today (9 years and 3 months)Dubai - United Arab Emirates• Oversee activities related to record management, archiving, and mail room management, ensuring efficient and organized handling of documents and correspondence.• Manage vendor relationships and coordinate effectively with external service providers to ensure the timely and accurate delivery of services.• Coordinate processes for statement printing and enveloping, ensuring secure and timely distribution of customer statements.• Manage audit processes to ensure compliance with internal and external regulations and timely resolution of audit findings.• Prepare and manage departmental budgets, ensuring effective resource utilization and adherence to financial targets.• Develop and update operations and administration policies and procedures, aligning them with regulatory requirements and best practices.• Conduct Risk and Control Self-Assessment (RCSA) exercises to identify and mitigate operational risks within the department.• Oversee vendor contracts and service level agreements (SLAs), ensuring compliance and tracking performance.• Manage shared service operations within the department, optimizing processes and resources for smooth and efficient functioning.• Provide leadership and supervision to a team, offering guidance, coaching, and performance management to achieve high-quality work and departmental objectives.• Build and maintain relationships with key stakeholders, both internal and external, to facilitate effective communication and collaboration.• Manage supplier relationships, including vendor sourcing, selection, and performance evaluation, to ensure the availability of quality services and products.• Stay updated on industry trends, regulatory changes, and best practices in operations and administration, implementing relevant process improvements and innovations.• Managed shared services and general services operations within the department.
- Al Braik Investments LLCAdministration ManagerAugust 2015 - February 2016 (6 months)Dubai - United Arab Emirates• Develop and implement strategic plans for the administration department, aligning with company objectives. Set goals, define key performance indicators, and optimize administrative operations.• Manage departmental resources, including staffing, equipment, and supplies, for efficient operations. Develop and monitor the budget, implement cost saving measures.• Enforce administrative policies, procedures, and guidelines to ensure regulatory compliance. Stay updated on relevant regulations and mitigate risks.• Maintain vendor relationships, negotiate contracts, and monitor service level agreements for timely and quality services. Evaluate vendors for optimal partnerships.• Lead and supervise the administrative team, providing guidance, coaching, and performance management. Enhance team productivity and engagement through professional development and regular evaluations.
- WallStreet exchange centerBranch ManagerJune 2013 - July 2015 (2 years and 1 month)Dubai - United Arab Emirates• Ensure smooth branch operations, including transactions, cash management, and regulatory compliance. Maintain high service standards and resolve customer issues promptly.• Drive business growth through sales strategies, attracting new customers, and expanding the customer base. Promote remittance and foreign exchange services, build client relationships, and explore cross-selling opportunities.• Monitor branch finances, revenue generation, cost control, and profitability. Develop strategies, analyze reports, and optimize performance to achieve financial targets.• Lead and develop branch staff, enhancing their knowledge, service skills, and sales abilities. Foster a positive work environment, promote teamwork, and ensure policy adherence.• Ensure regulatory compliance and internal policy adherence. Implement risk management practices, including fraud prevention, KYC procedures, and AML controls. Conduct audits to address operational and compliance risks. Achievements:• Successfully expanded the corporate customer base by an impressive 27%.• Significantly elevated monthly remittance transactions, raising them from 6K to 9.5K.• Achieved remarkable branch profitability growth, increasing from 38K to 123K within one year.
Recommendations
Education
- Master of BusinessUnited Institute of Management2007Master of Business Administration (MBA), Finance and Marketing
- Bachelor's Degree, Business/Commerce, GeneralUniversity of Allahabad2005Bachelor's Degree, Business/Commerce, General
Certifications
- Project Management ProfessionalProject Management Institute