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Jessica B.

Snr.Director Customer Success, Digital Marketing,
  • Suggested rate
    £501 / day
  • Experience8-15 years
  • Response rate100%
  • Response time1 hour
The project will begin once you accept Jessica's quote.
Location and workplace preferences
Location
Cork, Ireland
Can work onsite in your office in
  • and around Cork (up to 50km)
  • and around Dublin (up to 50km)
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Skill set (22)
Jessica in a few words
Trusted, inclusive and compassionate business leader, talented, analytical, digital & commercially focused with a strong record of delivery over the past 17 years across leisure, travel technology, banking, and retail sectors.
Focus on growth & strategy while building and supporting efficient performing teams and companies regardless of size, through various models, revenue & channels. Strong passion for building high performing teams and an appetite for solving complex problems. Commercially focused with a proven track record exceeding core business KPIs. Successful track record of transforming customer-focused teams and professional services practices into high performing teams. Champion for driving retention, growth, NPS, CSAT, call reduction, operational efficiencies and ensuring Customer delight remains core to the overall business strategy.
Great CRM, P&L responsibility, passionate about digital, technology and ecommerce. Enjoys working within a fast-paced environment, while also being adaptable. Highly experienced at working collaboratively and cross functionally within a variety of business groups, to achieve company revenue targets & objectives. Expert in project management and consultancy, working with boards & exec team members to identify, analyse and solve issues, both independently and within a team environment. Regardless of the line of business, focus has always been to empower others to achieve their potential.
Experience
  • Amazon
    Snr. Operations & CX
    October 2022 - Today (2 years and 4 months)
  • Bolton Remote
    Snr Director of Customer Success & Service Delivery
    October 2021 - October 2022 (1 year)
    Ireland
  • Confidential
    Director Of Digital , Ecommerce, Data Insights & Customer Service
    March 2020 - November 2021 (1 year and 8 months)
Recommendations
Education
  • Master of Business
    IBAT College Dublin
    2012
    Master of Business Administration (MBA), Masters of Business Admin.
  • B.A, Advertising & Marketing
    University of West London
    2004
    B.A, Advertising & Marketing
  • CPA, Accounting
    Griffith College Cork
    2002
    CPA, Accounting
  • Diploma, Advertising & Public Relations
    CORK COLLEGE OF COMMERCE
    2000
    Diploma, Advertising & Public Relations
  • Certificate, User Experience
    UXtraining.com
    2015
    Certificate, User Experience