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Jessica Hill

User Experience Researcher

Works remotely from London

  • 51.509648
  • -0.099076
  • Suggested rate £400 / day
  • Experience 2-7 years
Propose a project The project will begin once you accept Jessica's quote.

This freelancer is available part-time (3 days per week) but hasn't confirmed their availability in over 7 days.

Part-time, 3 days per week

Propose a project The project will begin once you accept Jessica's quote.

Location and workplace preferences

London, England, United Kingdom
Remote only
Primarily works remotely


Project length
  • Between 1-3 months
  • Between 3-6 months
  • ≥ 6 months
Business sector
  • Biotech
  • Research
  • Tech


Freelancer code of conduct signed
Read the Malt code of conduct

Verified email


  • English

    Native or bilingual

Skills (11)

Jessica in a few words

I am a Harvard graduate with five years of experience working in startups. I specialize in techology innovation and user research for startups. Through qualitative research methods, including customer interviews, surveys, diary studies, observations, and usability testing, I help early-stage teams create the right products.


Body Collective Group (Baby2Body)

UX Researcher  - As a freelancer

London, UK

September 2022 - Today (2 months)

Uncertainty Experts

UX Researcher  - As a freelancer

September 2022 - Today (2 months)


UX Research Consultant  - As a freelancer

August 2022 - Today (3 months)

I help teams learn to make better products through UX research.
- Training teams in the essentials of UX research, including problem identification, customer interviewing and analysis, survey creation, prototype, and usability testing.
- Setting up UX research systems and structures, so UX research becomes part of the DNA of startups.
- Running research studies to validate product efficacy.


Co-Founder and Head of User Experience

London, UK

March 2022 - May 2022 (2 months)

- Built UX research at Rayday from the ground up Led primary research programme to uncover core user groups and user needs
- Conducted 100+ user interviews, created surveys, and conducted structured and unstructured analyses using Dovetail. Built relationships with users to establish a core user base to test the product with
-Synthesised research and made recommendations that shaped the product and core vision and mission of the business
- Led weekly design sprints with the team, collaborated with the Head of Design to prototype the core user experience, and conducted concept and usability testing with users to drive product innovation


Senior User Experience Designer

October 2021 - March 2022 (5 months)


Curriculum Designer

London, UK

July 2020 - August 2021 (1 year and 1 month)

- Championed efforts to address one of the biggest pain-points for families
- getting young second language learners speaking sentences they learn through the app in real life
- Performed complex analytics on primary and secondary quantitative and qualitative data and presented key findings to senior management and the wider company
- Led conceptualization and design of content for four new AI and voice recognition powered courses that help young learners to gain confidence speaking English and learn to produce novel sentences. The new courses contributed to an increase in average subscriber retention by 3 months.
- Spearheaded flagship research programme on childhood language acquisition by conducting academic literature reviews, engaging with the research community, and making recommendations on new feature adoptions, leading to product improvements
- Conducted academic and customer research under tight time pressure (interviews, in-app surveys, low fidelity prototype testing and observations) to expeditiously prototype and test ideas. Leveraged the research to create a new evidence-based next-generation course model
- Delivered presentations on design decisions, content creation, and learning experience improvements to senior management and broader team of designers, engineers and teachers, contributing towards the creation of Lingumi's next-generation of preschool education

Harvard University Graduate School of Education

Learning Engineer Intern, Reach Every Reader

Cambridge, MA, USA

February 2020 - May 2020 (3 months)

Worked on a project examining the educational value of smart speakers. Worked on:
- Background research
- Study design
- IRB writing and submission

BRIDGE - Bridge for Billions

Leadership and Development Associate

Boston Metropolitan Area, USA

June 2017 - July 2019 (2 years and 1 month)

- Full redesign of the company's school leader and teacher training courses from the ground up to empower staff to take ownership of their schools. The course redesign led to an increase in training satisfaction scores
- Applied principles of instructional design such as Gagne's Nine Events of Instruction and Bloom's Taxonomy to training design resulting in improved learning outcomes and post training staff performance as measured by classroom observations
- Collaborated with Subject Matter Experts across six countries to author 200+ training sessions for high stakes (including government partnerships in China and Liberia) teacher and school leader trainings under tight time pressure
- Conceptualized, created, and tested the company's first e-learning modules. Product trials showed improved teaching staff performance

BRIDGE - Bridge for Billions

Curriculum Fellow

Boston Metropolitan Area, USA

August 2016 - May 2017 (9 months)

- Designed and delivered new lesson content and assessments weekly under tight time constraints for early primary English, Literacy and Writing
- Authored and edited content for five textbooks. The books were subsequently published for classroom use
-Engineered, implemented, and tested a system to synthesize and analyse field reports. The system enabled faster, more precise adjustments to lessons resulting in an overall improvement in lesson quality

Center for Translational Cognitive Neuroscience, BU

Research Assistant

Boston Metropolitan Area, USA

September 2015 - May 2016 (8 months)

Assisted on EEG set-up, EEG analysis, data analysis using SPSS and conducted literature searches.