During my 20+ years in customer service, I have set up, lead, and scaled 2 customer support departments which both were completely different scales (one for a start-up and one for a leading IT distributor).

Through these years, I have learned a great deal about what it takes to run an operationally efficient support function.
Because customer support is a revenue protector, I am helping companies to:

- identify what slows them down, causes poor performance, or unhappy customers
- fix operational issues
- bring structure to the workflows
- improve processes
- reduce cost
- increase customer happiness
- build CS-operations from scratch.

I want to assist companies to avoid the mistakes I made and help them reach the ideal setting with their customer support as quickly as attainable.