Jyoti Dhapodkar

Worked on planning and Implementation of migration from BMC Remedy Customized Request handling application to ServiceNow ITSM. Implemented and configured ServiceNow Application making sure the process of handling Request remains almost same. Developed Custom Complaint Register application (CTRACS) in ServiceNow which is a secured application. Also, I was a part of training team to train users about the new functionalities in ServiceNow prior the migration.

Worked on implementation of ServiceNow HRSD application for HR department within the organization. Worked on implementing OTO related workflows, created custom workflows, forms and reports to meet organization need. Also, created multiple service catalogs and related flows to support different HR processes.

Was actively involved with the team in ServiceNow Integration with LDAP and Workday. Also, created and tested multiple integrations with ServiceNow and other third party applications.

After successful ITSM Implementation, worked on CMDB Implementation.

Worked in development and administration of a customized BMC Remedy Request Handling Application. I was a Team Leader mentoring a small team of 5-6 members. I was responsible for complete end to end delivery of the changes requested by users along with providing guidance to my team.

Worked on Remedy Application Server and Mid Tier Server Upgrades.

Worked as L2 support handling issues related to custom BMC Remedy Application.

End to end implementation of webservice integration between BMC Remedy Custom Application and other ITSM Application which involved requirement gathering, implementation, testing, production document creation and training end users.

Involved in application Monitoring and Report sharing.