Welcome to Kieran's freelance profile!
This freelancer is available full-time but hasn't confirmed their availability in over 7 days.
Location and workplace preferences
- Location
- Manchester, England, United Kingdom
- Can work onsite in your office in
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- around Manchester and 50km
Verifications
Freelancer code of conduct signed
Read the Malt code of conduct
Languages
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English
Native or bilingual
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German
Fluent
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French
Fluent
Categories
Skills (15)
Kieran in a few words
I have also held previous positions as an EMEA Delivery Manager, Business Process Architect, Workfront specialist, and Business Process Architect. I have a proven track record of identifying process deficiencies, creating action plans, and improving project visibility for senior stakeholders and C-level leaders.
My international experience includes living in Germany and France as well as traveling to Australia to broaden my cultural understanding and working as a Senior Sales Representative and Account Representative for the EMEA region.
Experience
BluprintX
Group Operations Director
BluprintX
EMEA Delivery Manager
BluprintX
Business Process Architect and Workfront specialist
• Implementation of industry recognised best practise workflows
• Improve bottom line performance of centralised marketing teams and sub divisions
• Assisting companies with the identification of process deficiencies and creation of action plans
• Improve project visibility for senior stakeholders and C-Level leaders
• Marketing processes reducing time to market metrics My past experience allows me to assist and facilitate improvement initiatives throughout the broader service industry.
ScaleHub
Freelance Business Process consultant
ServiceSource
Business Process Architect
• Development and documentation of business E2E processes (Service Sector)
• Capture of operational business and reporting requirements
• Identify and execute on hard and/or soft cost savings to reduce the operational footprint in alignment with corporate strategic goals
• Identify, assess and communicate business and operational risks, waste, operational volatility and process defects
• Support the on-boarding and projects produced by Green Belt candidates
• Statistical analysis (SAS JMP)
ServiceSource
Senior Sales Representative (France, Germany, UK and Northern Ireland)
• On-boarding and training of new team members
• E2E pipeline management reporting
• Management of promotional activities
• Production of internal pipeline forecasts and pacing reports
ServiceSource
Account Representative (France, Germany, UK and Northern Ireland)
• Manage the renewals process, support agreements and overall sales of SaaS services for the EMEA region
• Co-ordinate with channel partners and end user's ensuring sustainable income and business development
• Uncover new leads, up-selling, and cross-selling
• Manage the entire service sales cycle from client on-boarding to up-sell opportunities
• Generate internal reports for statistical feedback, taking into consideration end user adoption and future sales to produce accurate forecasts and client orientated renewal metrics
• Coordinating IT support, Professional services, Engineering, Hosting, Account support, and Finance with channel partners and product end users
• Ensure integrity of client information is maintained
• Daily use of SFDC in parallel with Microsoft Dynamics, Microsoft Office, and social collaboration platform Jive Software
Traveled Australia
Cultural experience
Capalaba Produce
Front-line sales
• Purchase manager replacement during absence
• Prepared and organised branded products
• General store duties (cleaning, product control on arrival, stock control etc.)
• Built trust and credability through irreproachable customer service with a smile
• Product merchandising stimulating consumers interest in branded products
Cles Saint Just
Activity leader/Assistant director
• Business Administration tasks including, Inscriptions, authorisations and insurances
• Adopting a new marketing approach, preparing of welcome packs, excursion packs, ID badges
• Managing teams for activities and events, ensuring that safety procedures are followed and potential risks are determined and avoided
SAE Pole Emploi
Account Manager
• Customer service
• Account management
• Application processing
• Individual case solving
• Litigation cases in joint effort with URSSAF (Social services)
• Introduced spread sheet for faster account identification
• Putting in place government helps schemes for SMEs
• Collected data for financial help schemes, organised, analysed and computerised gathered data, presented findings to higher management
• Represented and translated (English to French) during Energaïa (Renewable Energy convention)
Robinetterie Hammel
Sales/Quality Control Agent
• Identifying and targeting markets
• Customer portfolio management
• Prepared proposals, quotes and presented products
• Scheduled product sampling and data entry, creation of new product sheets
• Proposed product improvement based on customer feedback and analysed data
• Identified new target markets, and developed growth footprint through new customer acquisition
• Portfolio management, quotes, new product presentation
• Creation of new product sheets and excel spreadsheets to collect consumer feedback on the go
SPE
Research Analyst
• De-niched geographical opportunities, through carefully collected and analysed data
• Coordinated events throughout France, implementing market penetration strategy to maintain a leading position in the event management industry
• Negotiated and finalized long-term contractual agreements with clients for yearly events
• Computerisation of installation plans reducing setup errors, personnel shortages and misplaced customers
• Pre-sold tickets for future events
Difintel-Micro (franchise)
Store Manager
• Found and contacted suppliers, negotiated prices and planned stock rotation
• Designed store layout, product displays and technological needs
• Developed marketing strategy, prepared sales projections and established quotas
• Selected and contracted with local media to gain and maintain market penetration
• Recruited, trained and managed sales staff
• Developed operation procedures for CRM integration and analysis of collected results
Keria Luminaires
Sales Representative
• Customer service
• Management and monitoring of customer orders
• End of year inventory
• Merchandising
• Development and exploitation of surveys and their results
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Education
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Marketing, Business, Management, Marketing, and Related Support Services
CITEA
2007 Marketing, Business, Management, Marketing, and Related Support Services
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BTS Managment, Business managment
CITEA
2006 BTS Managment, Business managment
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Business/Commerce, General
CITEA
2004 Business/Commerce, General
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Accounting
Arnaud Daniel
2002 Accounting