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Kieran Noonan

Operations Director

Can work in or around Manchester

  • 53.471419
  • -2.244834
  • Suggested rate £550 / day
  • Experience 2-7 years
Propose a project The project will begin once you accept Kieran's quote.

This freelancer is available full-time but hasn't confirmed their availability in over 7 days.

Propose a project The project will begin once you accept Kieran's quote.

Location and workplace preferences

Manchester, England, United Kingdom
Can work onsite in your office in
  • around Manchester and 50km


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Verified email


  • English

    Native or bilingual

  • German


  • French



Skills (15)

Kieran in a few words

An experienced Operations Director with over 10 years of experience in business process management and project delivery. Implemented industry-recognised best practices and improved bottom-line performance for centralised PMO, and delivery teams.

I have also held previous positions as an EMEA Delivery Manager, Business Process Architect, Workfront specialist, and Business Process Architect. I have a proven track record of identifying process deficiencies, creating action plans, and improving project visibility for senior stakeholders and C-level leaders.

My international experience includes living in Germany and France as well as traveling to Australia to broaden my cultural understanding and working as a Senior Sales Representative and Account Representative for the EMEA region.



Group Operations Director

Liverpool, UK

August 2020 - December 2022 (2 years and 4 months)


EMEA Delivery Manager

Liverpool, UK

October 2018 - August 2020 (1 year and 10 months)

Responsible for the management of a mixed pool of talented marketing enthusiasts ranging from junior consultants through project managers to Senior technical consultants. Accountable for project profitability and driving internal business process changes for more scalable systems facilitating better process and communications between services ensuring cost, client satisfaction and quality targets are met.


Business Process Architect and Workfront specialist

Liverpool, UK

June 2017 - August 2020 (3 years and 2 months)

My current role involves a series of complementary disciplines touching on some or a mix of the underneath topics. My key focus is around marketing processes and best practise workflows with the overarching goal of improving project quality, delivery, and ensuring compliance governance and approval workflows are respected with minimum impact on project time to market metrics.
• Implementation of industry recognised best practise workflows
• Improve bottom line performance of centralised marketing teams and sub divisions
• Assisting companies with the identification of process deficiencies and creation of action plans
• Improve project visibility for senior stakeholders and C-Level leaders
• Marketing processes reducing time to market metrics My past experience allows me to assist and facilitate improvement initiatives throughout the broader service industry.


Freelance Business Process consultant

Blvd. Lopez Mateos 861, José María Ramírez, 21010 Mexicali, B.C., Mexico

November 2016 - January 2018 (1 year and 2 months)

Assisting businesses with business process discovery, pain-point identification workshops and the creation of corrective measure action plans. Full project support from discovery to new solution and software implementations.


Business Process Architect

Liverpool, UK

November 2014 - January 2018 (3 years and 2 months)

• Development and documentation of business E2E processes (Service Sector)
• Capture of operational business and reporting requirements
• Identify and execute on hard and/or soft cost savings to reduce the operational footprint in alignment with corporate strategic goals
• Identify, assess and communicate business and operational risks, waste, operational volatility and process defects
• Support the on-boarding and projects produced by Green Belt candidates
• Statistical analysis (SAS JMP)


Senior Sales Representative (France, Germany, UK and Northern Ireland)

November 2013 - October 2014 (11 months)

• On-boarding and training of new team members
• E2E pipeline management reporting
• Management of promotional activities
• Production of internal pipeline forecasts and pacing reports


Account Representative (France, Germany, UK and Northern Ireland)

March 2013 - October 2013 (7 months)

• Manage the renewals process, support agreements and overall sales of SaaS services for the EMEA region
• Co-ordinate with channel partners and end user's ensuring sustainable income and business development
• Uncover new leads, up-selling, and cross-selling
• Manage the entire service sales cycle from client on-boarding to up-sell opportunities
• Generate internal reports for statistical feedback, taking into consideration end user adoption and future sales to produce accurate forecasts and client orientated renewal metrics
• Coordinating IT support, Professional services, Engineering, Hosting, Account support, and Finance with channel partners and product end users
• Ensure integrity of client information is maintained
• Daily use of SFDC in parallel with Microsoft Dynamics, Microsoft Office, and social collaboration platform Jive Software

Traveled Australia

Cultural experience

December 2011 - December 2012 (1 year)

Traveled Australia to broaden my cultural understanding.

Capalaba Produce

Front-line sales

Capalaba, QLD, Australia

June 2012 - November 2012 (5 months)

• Purchase manager replacement during absence
• Prepared and organised branded products
• General store duties (cleaning, product control on arrival, stock control etc.)
• Built trust and credability through irreproachable customer service with a smile
• Product merchandising stimulating consumers interest in branded products

Cles Saint Just

Activity leader/Assistant director

Roussillon, France

January 2011 - December 2011 (11 months)

• Business Administration tasks including, Inscriptions, authorisations and insurances
• Adopting a new marketing approach, preparing of welcome packs, excursion packs, ID badges
• Managing teams for activities and events, ensuring that safety procedures are followed and potential risks are determined and avoided

SAE Pole Emploi

Account Manager

Roussillon, France

September 2009 - October 2010 (1 year and 1 month)

• Customer service
• Account management
• Application processing
• Individual case solving
• Litigation cases in joint effort with URSSAF (Social services)
• Introduced spread sheet for faster account identification
• Putting in place government helps schemes for SMEs
• Collected data for financial help schemes, organised, analysed and computerised gathered data, presented findings to higher management
• Represented and translated (English to French) during Energaïa (Renewable Energy convention)

Robinetterie Hammel

Sales/Quality Control Agent

Marsac, France

September 2007 - March 2009 (1 year and 6 months)

• Identifying and targeting markets
• Customer portfolio management
• Prepared proposals, quotes and presented products
• Scheduled product sampling and data entry, creation of new product sheets
• Proposed product improvement based on customer feedback and analysed data
• Identified new target markets, and developed growth footprint through new customer acquisition
• Portfolio management, quotes, new product presentation
• Creation of new product sheets and excel spreadsheets to collect consumer feedback on the go


Research Analyst


March 2006 - August 2007 (1 year and 5 months)

• De-niched geographical opportunities, through carefully collected and analysed data
• Coordinated events throughout France, implementing market penetration strategy to maintain a leading position in the event management industry
• Negotiated and finalized long-term contractual agreements with clients for yearly events
• Computerisation of installation plans reducing setup errors, personnel shortages and misplaced customers
• Pre-sold tickets for future events

Difintel-Micro (franchise)

Store Manager

Ribérac, France

January 2005 - December 2005 (11 months)

• Found and contacted suppliers, negotiated prices and planned stock rotation
• Designed store layout, product displays and technological needs
• Developed marketing strategy, prepared sales projections and established quotas
• Selected and contracted with local media to gain and maintain market penetration
• Recruited, trained and managed sales staff
• Developed operation procedures for CRM integration and analysis of collected results

Keria Luminaires

Sales Representative


June 2002 - September 2004 (2 years and 3 months)

• Customer service
• Management and monitoring of customer orders
• End of year inventory
• Merchandising
• Development and exploitation of surveys and their results