May 2018 - Today (6 years and 7 months)
Manchester, England, United Kingdom
• Closing out significant deals with new and existing clients ensuring the highest standards of market understanding, customer service and product knowledge
• Developing and maintaining long term relationships with clients to ensure retention and growth
• Identifying opportunities to grow business with existing and prospective clients
• Overseeing the workflow and quality of client work ensuring prompt high quality output
• Training new account management and sales employees on products/services and company processes
• Collaborating across various teams to ensure clients receive requested products and services in a timely fashion
• Knowledgeable within WordPress, Magento, HubSpot, Shopify, HTML and HTML email development. Whilst utilising ticketing systems such as Bugherd and Codebase