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Lisa Wheatcroft

Management consultant

Can work in or around London

  • 51.509648
  • -0.099076
New
  • Suggested rate £1,200 / day
  • Experience 7+ years
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This freelancer is available full-time but hasn't confirmed their availability in over 7 days.

Propose a project The project will begin once you accept Lisa's quote.

Location and workplace preferences

Location
London, England, United Kingdom
Can work onsite in your office in
  • around London and 50km

Verifications

Freelancer code of conduct signed
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Verified email

Languages

  • Armenian

    Native or bilingual

Categories

Skills (7)

Lisa in a few words

Driving the change businesses need to transform performance in a way that reduces risk and the impact on people. If you’re an organisation that needs support to implement complex and critical change, please connect or email.

At its heart, The Oriri Partnership is all about driving change. Whether it’s a short-term project or complex business challenge, we provide the strategic oversight required. From diagnosing problems, identifying gaps, creating the strategic solutions and driving it through to completion to create real transformation that leaves businesses in a better place.

It’s that strategic oversight, which with an expert team helps deliver real change and improvement in business performance. With a background in HR and Operations, I’ve worked at the most senior levels in a business. I understand how organisations run and what they need to be efficient and ultimately how to ensure their people are effective.

Projects The Oriri Partnership has delivered include:

● Organising the structure of a large rail client to remove 5% out of operational cost base by realigning the company to business priorities to make it fit for purpose
● Re-organising the business function of 4,000 employees at a key UK airport to improve efficiency whilst maintaining the culture and customer service levels
● Supporting a client with its fast business growth ambitions to scale from 200 to over 2000 employees with volume recruiting, induction and training
● Developing people strategies to improve employee retention, implement new ways of working or improve efficiency
● Leading a financial restructuring to return an organisation from private equity back to family ownership
● Developing customer experience strategies to reduce complaints by 5% and increase regular clients by 2%

Experience

The Oriri Partnership

Strategic Change Management Consultant | Transforming Business Performance | Organisational Design

London, UK

August 2020 - Today (2 years and 3 months)

Specialists in strategic change management, The Oriri Partnership works with industry leaders to identify and overcome key strategic challenges. Whether that's organisational change to meet business priorities, demand for digital transformation, a shortage of skilled workers, spiralling costs or businesses looking for fast growth. With a focus on people and operations, we help drive business change by providing organisations, especially those with a large workforce, with change management, organisational design, operational leadership and cost reduction. Our aim is to deliver the change in a way that reduces risk and the impact on people, whilst creating a better, more efficient way of working. Working on a project basis, we facilitate, organise and operate the change required with fast accurate diagnosis followed by a strategic framework and roadmap to enable and empower the people at the heart of your organisation. We've worked with organisations to:
● Drive efficiencies by reducing the operational cost base
● Develop and implement complex change programmes
● Redesign organisations to align people to business priorities
● Improve the culture and engagement of the business
● Recruit high volume of people in a challenging talent market
● Scale their business by developing marketing and PR plans
● Define and implement strategies to fulfil new contracts, processes and support growing organisations ➤➤ If you're looking to drive complex and critical change in your organisation to improve operational efficiencies and performance please connect or email [email protected] for a no obligation chat about how The Oriri Partnership can help.

Lakes Estates

Non-Exec Director Providing Strategic Oversight

March 2022 - Today (8 months)

As a Non-Exec Director, my role is to provide the strategic oversight required to scale and move the business forward, focusing specifically on the commercial performance of the business, marketing and sales strategies and operations.

Rush hair & beauty

Chief Operating Officer

London Metropolitan Area, UK

January 2018 - January 2020 (2 years)

Reporting to the two founders, I was responsible for the day to day running of the business and driving the performance of 97 salons with 1000 employees across the UK, achieving a turnover of circa £55m. My role included overseeing the operations, people, marketing and financial performance of the business. Results included:
● Developed cost reduction strategy to improve the efficiency of the operation, reducing operational cost from £2.5m to £2m
● Led an organisational wide people strategy resulting in 20% improvement on employee retention and associated costs
● Re-designed the Salon Attraction and Recruitment process which has resulted in the hire of 50+ employees consistently each month, an improvement of 15% on 2018 performance
● Led the Rush customer experience agenda which has led to overall improved customer satisfaction, reduction in complaints by 5% and increased regular clients by 2% in 3 months
● Business transformation and re-opening post Covid-19; rationalisation of the estate, new pricing structure, rota & wage structure, safer working practices and salon re-mobilisation
● Led Covid-19 contingency plan across the full business, resulting in successful temporary closure of the full business.

Heathrow

Head of Human Resources, Talent & Development

January 2011 - January 2017 (6 years)

Initially employed as a Senior HR Business Partner within the Security function to provide strategic HR Business support to the leadership team and circa 4000 client group. As Head of HR, I led a 5-year strategy to drive culture change within the organisation, improving passenger and team satisfaction and reducing costs. This included partnering in the negotiation with trade unions and delivery of workforce savings whilst keeping the focus on culture, reducing costs by £98m over the 5-year period including 400+ voluntary colleague exits from the business. I also led the diversity and inclusion strategy, increasing engagement and diversity statistics along with employee coaching and development.

A4E

HR Business Partner

January 2009 - January 2011 (2 years)

With 3500 employees A4e was a multinational organisation delivering the leading Welfare to Work provision. My role was to lead on the employer relations and engagement strategy. This improved retention by 2% and reducing caseload. One of my achievements was to embed absence management interventions which resulted in -1.5% and £140k p.a savings.

Rentokil Initial

HR Advisor Managing Complex & Critical Employee Relations

January 2007 - January 2009 (2 years)

I worked closely with operational leaders on a number of challenging, complex and critical employer relations issues. This ranged from being the lead in dealing with fraudulent employees to handling the Right To Work in the UK legislation, where the majority of the 2-3000 employees were from overseas. I managed the transition of those who didn't have the right to work in the UK, balancing the risk and compliance perspective with exiting these people without disrupting service. I was also involved in a number of complicated discrimination grievances and disciplinaries which gave me a real grounding in handling complex employer relations and commercially risky cases.

Capita

HR Consultant Focused on Employee Relations

January 2005 - January 2006 (1 year)

As a consultant I was responsible for partnering with public sector organisations to get resolutions on large, commercially risky employer relations and people issues.

Education