Skill set (4)
Magda in a few words
I have extensive experience of delivering successful projects in technology, software development, cloud computing (AWS), media, education, and public sectors. I am a Change Management and PRINCE2 Practitioner, certified in ITIL4 and Scrum.
I am ambitious and driven, with excellent interpersonal skills focused on collaboration, building strong relationships within diverse teams and with customers at all levels. In my recent role as a Project and Service Director at Digital Space, I am proud to have built and managed successful high-performing teams, introduced strong operational processes, and ensured continuous feedback and improvement within the two areas I was responsible for: Project Delivery and Service Management.
I consistently demonstrate an ability to ‘get things done’, with a good track record of turning ideas into clear actionable plans. My outstanding planning skills allow me to translate a vision into business objectives and requirements. I enjoy utilising my change management expertise to plan and implement successful change/improvement initiatives whilst ensuring stakeholder buy-in and benefit realisation.
My analytical and critical thinking skills, and ability to challenge constructively allow me to identify inefficiencies and develop/improve operational processes. I am keen to explore new ideas, and to evaluate and prioritise viable solutions to ensure the best possible outcome.
Experience
- DistributedSenior Project ManagerSOFTWARE PUBLISHINGMarch 2022 - November 2022 (8 months)- Responsible for the successful delivery of a portfolio of customer projects end-to-end, whilst working to the accepted quality, cost and time constraints.- Manage remote delivery teams, ensuring that customer requirements are prioritised, clear communication channels and opportunities for feedback are set up, and the team delivers value to the customer in every sprint, in line with Agile principles.- Played an instrumental role in defining and implementing new/improved delivery processes as Distributed moves from a start-up phase to a more mature organisation.- Conducted an in-depth review of available PM and time tracking tools, comparing product features based on agreed requirements and cost. Lead discussions with potential suppliers and presented to the internal change board to gain approval for the selected option.- Own communication with customers to ensure frequent and meaningful feedback that can be actioned by the team in a timely manner. Report on project progress, budget, risks and issues.- Manage budgets, logs, and other project documentation.- Build and maintain strong professional relationships with internal and external stakeholders.- Support Business Development Team in project planning/scoping for prospective customers and providing input into proposals.- Proactively analyse existing processes and ways of working and implement improvement/ change initiatives (e.g. PM/financial reporting tool selection; clarifying the onboarding process for one of the largest customers; new governance and reporting process).- Line Management responsibilities.- Encourage knowledge transfer. Train and support more junior colleagues - e.g. ran training sessions to introduce new PMs to the principles of Agile and Scrum.
- Digital SpaceCloud Projects & Service DirectorDIGITAL & ITJuly 2020 - February 2022 (1 year and 8 months)- Full accountability for a successful delivery of projects across the entire client-base, predominantly focused on designing, building and managing Amazon Web Service (AWS) solutions to enable cloud adoption and help customers transform their businesses using AWS.- Ensure successful delivery of agreed solutions according to customer requirements and business objectives.- Build and maintain strong relationships with customers, focused on understanding their objectives, driving value from projects/services, and generating revenue.- Recruit, train, and manage a high-performing team of Project Managers to deliver successful projects and ensure benefit realisation.- Restructured and transformed the Service Delivery function, introducing clear processes and areas of responsibility to make the most of individual strengths within the team, ensure high-quality customer support and smooth transition to BAU, as well as maximising revenue.- Oversee the end-to-end customer journey, ensuring that all steps are value-driven and effective communication is maintained through the onboarding process, and embedded as part of the regular service.- Monitor project progress, as well as customer satisfaction and service delivery SLAs to ensure that any concern areas can be addressed as quickly as possible.- Act as an escalation point of contact to make sure that appropriate corrective actions are implemented, and the customer is satisfied with the outcome.- Proactively sought improvement opportunities, e.g. introduced more structure and consistency into the PM processes; reviewed and changed customer onboarding process to improve customer experience; introduced a more effective resource allocation method to increase visibility, improve revenue levels, and highlight any resourcing issues early.- Recruitment, training, and day-to-day management of the team, including performance management and appraisal.- Produce project delivery and service delivery metrics, team utilisation and resourcing figures, and financial performance data. Report on those during the monthly Executive Team Meetings.
- Arcus GlobalSenior Project ManagerSOFTWARE PUBLISHINGOctober 2018 - July 2020 (1 year and 9 months)Cambridge, UK- Plan and manage a programme of work to help clients adopt new technologies - involving, for example, cloud computing solutions, or business change/improvement.- Maintain a strategic view of current and future work commitments. Allocate resources to projects and prioritise workloads in order to complete work within the agreed timescales.- Manage teams consisting of internal staff, client staff, and third parties.- Collaborate with experts in architecture, security and monitoring to design and deliver the best possible solutions – from discovery, design, and implementation, to transition to BAU.- Manage the design and implementation of customer solutions - from requirement gathering and validation, to scope definition, and management of the full project lifecycle using the most appropriate methodology (Agile/Scrum, waterfall).- Track and report progress, escalating where required; proactively manage issues and risks.- Manage project budgets and resource utilisation to ensure the most optimal use of time and resources within each project.- Proactively analyse existing processes and ways of working and implement improvement/ change initiatives.- Build and maintain strong relationships with stakeholders, both internal and external, and deliver effective communication strategies.- Coordinate the resolution of technical and business issues, as required.- Maintain appropriate documentation and logs.
Recommendations
Education
- Master's Degree, Research Methods in PsychologyAnglia Ruskin University2013Master's Degree, Research Methods in Psychology
- Bachelor of Science in PsychologyAnglia Ruskin University2009Bachelor's Degree, Psychology
Certifications
- ITIL4 FoundationAXELOS Global Best Practice2021
- AWS Certified Cloud PractitionerAmazon Web Services (AWS)2019
- Certified Scrum MasterScrum Alliance2017
- Change Management PractitionerAPMG International2018
- Prince2 Practitioner in Project ManagementAXELOS Global Best Practice2017