Skill set (13)
Matroba in a few words
Over the years, I have gained plenty of diverse skills, qualities, and experience that have helped me to become a proficient and highly effective Virtual Assistant. I would describe myself as resourceful, customer-focused, flexible, and someone who will go out of their way to deliver exceptional service as a Virtual Assistant.I consider myself to be a high achiever. If you hire me as a Virtual Assistant, I will be reliable, trustworthy, adaptable, and someone who always demonstrates exceptional time-keeping, administrative skills, and attention to detail in the role.
Experience
- mai spacefront office assistantENTERTAINMENT & LEISUREAugust 2017 - November 2019 (2 years and 4 months)Nairobi, KenyaSpearheaded 2 work flow processes that improved the company efficieny by 40%•Answered central telephone system and directed calls accordingly and reduced time taken to resolve customer complaints by 12%•Responded to customer's feedback, improved service provided to them and gained repeat customers.•Kept reception area clean and neat to give visitors positive first impression.
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