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Mukundan Nithyanandam

User Experience Consultant
  • Suggested rate
    £600 / day
  • Experience8-15 years
  • Response rate100%
  • Response time1 hour
The project will begin once you accept Mukundan's quote.
Location and workplace preferences
Location
London Colney, England, United Kingdom
Remote only
Primarily works remotely
Verifications
Email not verified
Languages
Check out languages spoken by Mukundan
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Skill set (6)
Check out Mukundan's expertise
Mukundan in a few words
I have 12+ years of experience working across various domains and practicing to build a rich Customer / User experience journey by identifying micro journeys, building propositions from insights and conducting usability testing in regular intervals
Experience
  • KINGFISHER AIRLINES LTD
    Sr Business Analyst
    April 2010 - March 2013 (2 years and 11 months)
    Role: Senior Business Analyst Project Description: Kingfisher airlines is an Indian airline industry. Improved the Operational efficiency by developing a digital CRM solutions that connects front end Ground Floor operations agents and back-end customer service business prospects.
  • Hewlett - Packard Global Ltd
    Customer Solution Analyst
    July 2007 - January 2008 (6 months)
    Role: Business Analyst Project Description: AIG USA is a insurance service provider. Digitalize the end to end claim management prospects and improved the customer experience by automating the Investigation outcomes, underwriting decisions and approval process
Recommendations
Education
  • Master of Science
    Sheffield Hallam University
    2010
    Master ofScience in Information Technology (ERP Consulting)
  • Bachelor of Technology in Information Technology
    AAI Deemed University
    2007
    Bachelor ofTechnology in Information Technology
  • Bachelor of Science
    Madras University
    2006
    Bachelor ofElectronic Science