Skill set
Nicola in a few words
I have over fifteen years’ experience in delivering business internal and customer communication to a high standard for organisations. Many of these are experiencing significant change, and have been across multiple corporate sectors, as well as small business and start-ups.
Experience
- Lumen Change CommsFounder and Managing DirectorMay 2023 - Today (1 year and 7 months)London, UK
- FreelanceIndependent ConsultantMay 2013 - Today (11 years and 7 months)London, UKIndependent consultant undertaking wide-ranging paid and pro-bono roles. Advising start-ups, small businesses, consultancies, charities and education services in scenarios such as business growth, service changes, business / product launches and rebrands. Providing services such as communication strategy, website rewrite / design / build, customer update content, marketing materials review, start-up product evaluation, services workflows, customer journey mapping, pitch development and social media strategy.
- NatWest MarketsChange communication manager, full year results and strategic change projectJanuary 2020 - February 2020 (1 month)City of London, London, UKWorking across communication project team on planning, governance and delivery of colleague and customer communications across multiple channels.
Recommendations
Education
- MA (Dist), Human Resource ManagementUniversity of Newcastle-upon-Tyne2003MA (Dist), Human Resource Management
- Bachelor of Science in Information SystemsUniversity of Leeds2002BSc (Hons), Information Systems