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Olga Mykhailova Virijevic

Customer support

Can work in or around Győr

  • 47.6876
  • 17.6347
  • Suggested rate £110 / day
  • Experience 2-7 years
Propose a project The project will begin once you accept Olga's quote.

This freelancer is available full-time but hasn't confirmed their availability in over 7 days.

Propose a project The project will begin once you accept Olga's quote.

Location and workplace preferences

Location
Győr, Hungary
Can work onsite in your office in
  • around Győr and 50km

Preferences

Project length
Between 1-3 months
Business sector
  • Arts & Crafts
  • Culture
  • Entertainment & Leisure
  • Human Resources
  • Press & Media
+5 autres
Company size
  • 2-10 people
  • 11 - 49 people

Verifications

Freelancer code of conduct signed
Read the Malt code of conduct

Verified email

Languages

  • Ukrainian

    Native or bilingual

  • English

    Fluent

  • German

    Basic

Skills (17)

Olga in a few words

I have had a different work experience, starting from a bank manager, tourist sectors and finishing Igaming. At the moment I am focusing on something related with a customer support services. I can speak English, Ukrainian, Russian and I little German. Also I study IT now to become QA engineer.

Experience

Klaster "Country of children's dreams"

Assistant Project Manager

Kherson, Kherson Oblast, Ukraine, 73000

January 2007 - January 2008 (1 year)

Creating and developing an ethno-tourism project in the local Tourist Center. Kherson, Ukraine

Chamber of Conference

Assistant director in exhibition department

Kherson, Kherson Oblast, Ukraine, 73000

January 2008 - January 2009 (1 year)

Organizing and supervising a scientific exhibitions in Kherson city. Working with clients and guests, fullfilling administrative duties, cooperating with the mass media. Kherson, Ukraine

Privat Bank Kiev

Client Manager

Kyiv, Ukraine, 02000

January 2010 - January 2012 (2 years)

Meeting with the clients, helping the bank to manage better understanding of the customers needs in order to provide the right solutions. Assisting the clients with the cash transfers and client payments. Selling a range of private banking products to existing and potential clients (deposits, credit and debit cards, insurances etc). Wor king on an increasing of sales and ensuring excellent customer service, dealing with conflicts, achieving high levels of service standards and maximizing client satisfaction, administrative duties. www.privatbank.ua / Kiev, Ukraine

Princess Cruise Lines Ltd., STOA Restaurant, Veer Luxury Boutique

Supervisor, Assistant manager in hospitality sector

January 2012 - January 2016 (4 years)

Fulfiling management duties in hospitality sector in companies from USA, Cyprus and Lebanon. Monitoring and controlling the service-flow and the staf to make sure that the highest quality of service is provided. Dealing with customer-complaints, administrative duties. Implementing up-selling and suggestive selling techniques among the staf. Dealing with payments with credit cards and handling cash. Making cash report daily. Working with Micros system.

Amazing Gaming - Portomaso Casino, Oracle Gaming Shop

Game presenter, Casino pit boss

St Julian's, Malta

January 2019 - January 2021 (2 years)

Provide Administrative support through compiling reports and monitoring table results. Handling cancellation of games and learning procedures to solve technical errors. Dealing with personnel issues, such as handling minor misconduct. Assisting the Online Studio Executives when new dealers are on Tables. To guarantee that the highest standard of eficient dealing and game management is carried out in accordance with company procedures and the Gaming Act, as well as ensuring that the rules of the games are always observed.To ensure that an efective rotation is always compiled to include an adequate number of personnel available to supervise the daily operation. To conduct any other reasonable tasks as may be directed by the employer from time to time, in accordance with company exigencies. Oversee the day to day operation and making sure that the team delivers good performance. To maintain the highest possible standard of customer relations and company reputation.

Education

  • Diploma practice

    Ministry of Economy

    2010

    Diploma practice

  • Management Of International Economic Relationship -

    Ukrainian State Academy of Finance and International

    2010

    Management Of International Economic Relationship -

  • Management Of International Economic Relationship -

    Kherson National Technological University

    2009

    Management Of International Economic Relationship -