I am holding 13 years of experience as an administration. Completed my Master’s degree from India. Holding 3 diploma in Office administration from London school of Management. My Proven success is dealing with customers in face-to-face and telephone; diligent in answer questions and working to find solutions. Proactive approach to explain business features, and office procedure to support teamwork, and market company products and services. Adept at developing and maintaining detailed administrative and procedural processes support customers and colleagues to improve efficiency. Training and experience in recruiting, interview, and personnel documentation – payroll, timekeeping. Proficient in Microsoft Word and Excel. Quick learner, able to work independently or as part of team. Adapts to new technology. Currently working as an Quality Assurance Administration with one of the leading biobank company name Future Health Biobank. I also worked with Nottingham Tribunal as an Administration Officer where my duties include clerk hearings taking place by video conferencing and those attending in person. Facilitating telephone hearings. Liaising between the Judiciary and third parties. Sending out invitations for Teams meetings as well as their own in-house video conferencing system. Creating and updating records on an in-house case management system. Producing letters, notices and orders for court. Processing correspondence and making referrals to Judges. Dealing with customer queries either by telephone or face-to-face. Listing and preparing cases for hearing. I possess excellent communication and listening skill, and I work extremely well in a team, as well as being able to work confidently on my own.