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Tom Forty

Change and Transformation Consultant

Can work in or around Birmingham

  • 52.478308
  • -1.893538
  • Suggested rate £750 / day
  • Experience 7+ years
Propose a project The project will begin once you accept Tom's quote.

This freelancer is available full-time but hasn't confirmed their availability in over 7 days.

Propose a project The project will begin once you accept Tom's quote.

Location and workplace preferences

Birmingham, England, United Kingdom
Can work onsite in your office in
  • around Birmingham and 50km


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Verified email


  • English

    Native or bilingual


Skills (29)

Tom in a few words

As a change and transformation senior leader, I have significant experience driving transformation and implementing strategies to improve business performance and the services delivered to end users and customers. I am passionate about working with, and empowering great people, to deliver lasting and sustainable change that benefits peoples’ lives and wider society. I have a strong track record in strategy development; operations; service improvement and transformation; project and programme delivery; customer insight and engagement; and digital transformation. I bring over 10 years’ experience of working at a senior level, driving change across process, technology and culture. I am experienced in leading organisations through changing regulatory and legislative environments whilst delivering operational improvements and efficiencies across operations and back-office functions. A strategic thinker with an eye for detail, I am skilled in developing and maintaining strong relationships at all levels to influence and enable change.

I am able to support businesses with any need to drive improvement in business performance, including strategy development, change management, project and programme delivery, business analysis and operations recovery.


Sanctuary Group

Real Estate

Director of Customer Experience

Worcester, England, United Kingdom

June 2021 - February 2023 (1 year and 7 months)

Led cultural and transformational change across business area of 3000 people

Developed new strategies across customer experience, resident engagement and digital services

Created delivery programme across data, technology, people and culture, process and operating model to improve operational performance and customer satisfaction

Redesigned target operating model

Designed and implemented customer insight programme

Led creation of business cases for investment in new technologies based on £2million in annualised savings

Created continuous improvement champions network including training and development

Led customer journey mapping and service design projects.

Led preparation for new legislative and regulatory changes
Strategy transformation Lean


Real Estate

Head of Business Improvement

Coventry, England, United Kingdom

March 2015 - June 2021 (6 years and 2 months)

Oversaw 150+ service reviews and identified over £3million in annualised savings.

Led operational teams responsible for digital services, continuous improvement, business assurance, data analysis, complaint management and operations support.

Responsible for project and programme delivery of digital service improvement projects.

Led customer journey mapping and service design projects.