Malt is officially live for freelancers in the United Kingdom 🇬🇧! Create your profile today, so you’re ready to land new projects the minute we open the platform for companies.
Any questions? Contact our team at [email protected]

Browse profiles Post a project
Malt welcom

Welcome to William's freelance profile!

Malt gives you access to the best freelancers for your projects. Contact William to discuss your project or search for other freelancer profiles on Malt.

William Walker

Analytics insight expert & consultant

Works remotely from London

  • 51.509648
  • -0.099076
New
  • Suggested rate £400 / day
  • Experience 7+ years
Propose a project The project will begin once you accept William's quote.

This freelancer is available full-time but hasn't confirmed their availability in over 7 days.

Propose a project The project will begin once you accept William's quote.

Location and workplace preferences

Location
London, England, United Kingdom
Remote only
Primarily works remotely

Verifications

Freelancer code of conduct signed
Read the Malt code of conduct

Verified email

Languages

  • English

    Fluent

Categories

Skills (40)

William in a few words

Highly experienced consultant with a long demonstrated history of working in customer focused contact centre environments; providing efficiency, performance and customer experience. Highly skilled in speech/text analytics, data management, PowerBI, Azure, Customer Relationship Management (CRM), root cause analysis and Customer Experience. Complete with a positive and tenacious attitude.

Experience

Ember

Consulting & Audits

Senior analytics consultant  - As a freelancer

October 2020 - November 2022 (2 years and 1 month)

I have worked for multiple large organisations, helping to embed advanced analytics from requirement gathering to solution design and creation, whilst acting as an SME to ensure it is utilised to its full capability, remaining professional at all times. I am very passionate about helping in all ways possible to ensure better outcomes for customers as well as advisors. I can share more detail on my long list of clients when we speak more :-)
Project Management stakeholder management Planning change management consulting principles