About Lydia
Are you ready to grow your business and expend your markets? I can help you make it happen.
Are you sitting on a long list of potential clients or clients to nurture but do not have the time nor the staff to follow up? I help businesses turn prospects into real opportunities.
I specialise in:
- Cold calling that converts
- Prospect list management
- Targeted market research
- International market expansion
- Proof reading your French translations
- Identify opportunities for recurring business from existing clients
- I am native French, making me an excellent partner if you are looking to establish or expand your presence in Europe.
I can help you generate leads for any type of product or consultancy service.
With a genuine passion for cold calling and business development, I deliver results that strengthen your pipeline and open new markets.
My rates are affordable, and I am a professional and clear communicator, with over thirty years of experience in this field. My persistence will serve you well.
Let us work together to drive your growth.
English
Native or bilingual
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- IMSM LimitedHead of Country – Commercial and Operational ManagerCONSULTING AND AUDITSJanuary 2023 - December 2025 (2 years and 11 months)Chelmsford, United Kingdom• Expanded service portfolio by 50% through strategic gap analysis and alignment.• Optimised call centre operations, consistently exceeding performance targets.• Delivered accurate sales forecasts and pipeline insights to drive strategic decisions.• Implemented CRM dashboards and workflows, achieving 50% sales growth and 33% improvement in quote-to-sale conversion over three years.• Ensured rapid, high-quality job resolution through cross-functional collaboration, maintaining 96% client retention.• Partnered with Marketing to boost brand visibility and client acquisition.• Engaged with HR and Procurement leadership to streamline processes.• Led a 30-member cross-border team (UK & France) with clear communication and coaching.• Built a network of 40 strategic partners across UK & France to bridge capability gaps.
- IMSM LtdCommercial ManagerJanuary 2018 - January 2023 (5 years)• Managed a UK call centre team of 10 and supported a 15-person sales team in France, achieving 70% regular sales performance.• Developed client engagement materials and a structured sales methodology to enhance conversion rates.• Delivered closing strategies and back-office support to accelerate pipeline progression and drive revenue growth.
- IMSM LtdAssistant Commercial ManagerJanuary 2012 - January 2018 (6 years)• Supported the European Commercial Manager implementing business strategies across France, ensuring smooth operations and consistent performance• Attended client meetings support sales team, strengthening their ability to secure contracts and drive business growth. 50% increase in signed deals• Delivered one-to-one training sessions in sales methodology, enhancing team performance and standardising sales practices.
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Education
- Basic Counselling skills DiplomaBath College2023Basic Counselling skills Diploma
- Mental health Awareness for Managers TrainingSt Johns Ambulance2023Mental health Awareness for Managers Training