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Norm N.NN

Norm N.

Principal GEM/Head of Engineering, AI, Robotics –

£250/day
London, GB
15+ years

Average response time: 1 hour

About Norm

What is the best day and time for a 15–20 minute call this week?


I am a hands-on Chief AI Robotic Engineer who can work across hardware to software stack, fix software tech debt, resolve hardware defects, automate manual processes to remove bottlenecks across engineering, AI, product, finance, sales and marketing.

At Expedia, I reduced lost leads for For CRM & Sales Pipeline Management by 30%–70% with 40% revenue capture,


Every business has 4 core problems.
1. Get customers (Marketing) - I will help you develop a solution for lead generation, Marketing automation, AI integration, Data analytics and Paid Ads Management platform. This will be useful for Lead gen, Appointment setting, Social media content, Website enhancement and SEO audits. The resulting impact will be +120% pipeline growth with ROI: 5x–15x within 30 days.,
2. Convert customers (Sales) - I will develop a CRM, Sales conversion/Funnel Optimization and Email/SMS/Meta/Google/TikTok Automation systems for your business. I will unlock +50% conversion lift and +$100K–$1M revenue for your business.
3. Deliver product/service (Operations) - I will develop a multi-agent AI ecosystem to completely automate your operations for 70% productivity and efficiency gains.
4. Keep & grow revenue (Retention + Finance) - I will develop a Conversion Rate Optimization (CRO) platform for your business that will unlock 10-30% site wide conversion lift

Send me an email at , and I will share my no-obligation 90-days roadmap


⚡I am flexible with compensation and available to start immediately.
Which below options would you prefer? :-

- Advisory + sweat equity
- Hands on Fractional CTO/CAIO
- 30–60 day trial technical uplift acceleration hackathon sprints
- 90-day probation tied to milestones
- Consultant to hire, interview and train the best cross-continent AI/engineering talent for your org
- Co-dev, Joint IP solution partnership,
  • English

    Native or bilingual

Can work on-site
London (up to 50km)

Experience

  • Wharton School of Business
    Chief Technology Officer
    April 2022 - January 2023 (9 months)
    Learnt about technology leadership programs and how to drive change for an enterprise organisation to ensure maximum impact and deliver value.
  • Cloud &
    Principal GEM/ Head of Engineering and AI MPUS –
    January 2022 - Today (4 years and 5 months)
    2 Kingdom Street, London, England, United Kingdom
    � Organizational & Technical Leadership with Engineering Culture & Talent Development Led 200+ engineers across distributed teams in California, Washington, Texas, Atlanta, Charlotte, Colorado, Vancouver, Hyderabad, Chennai, and Dublin, with a focus on building high-performing, autonomous squads, vendor/partner manager for 300+ engineers.
    • • Oversaw Procurement and AI hackathon squads supporting 50+ enterprise services, acting as a strategic thought leader and SME.
    • • Established MPUS Architectural Council, coached Principal Engineers and Directors, and developed engineering bench strength
    � Platform and Product director with teams across 9 domains including Procure-to-Payment C+E/Fintech/AccountsPayable/R2R:
    • • MsTravel & MsExpense (https://expense.microsoft.com) (360K+ all Microsoft internal users and CEO direct),
    • • 25yr+ MSInvoice: 1clickAI-Invoicing with Doc intelligence/llm model ($70B annual payouts, 1.6M invoices (https://invoice.microsoft.com/en-us), 190 company codes, 500k monthly users, 0.85 NLP (NER, sentiment), and
    • • Supplier Platform (https://supplier.microsoft.com 70K suppliers, 135K users) — modernized via microfrontends, serverless and OS frameworks. Supporting larger suppliers including Lenovo, Dell, HP, Zones and others.
    • • GS-Receipting/AutoCOR managing $1.4B+ in purchase orders; Delegation Platform refactoring SAP data for $100M revenue impact.
    • • MSApprovals (https://github.com/microsoft/assent-app), Assent showcased at Hackathon & Demo Days; 1m MAU, $35m revenue. Tech stack includes React, LIT Web Components, Adaptive Cards, and Azure OpenAI (GPT-4).
    • • Recycling Platform(https://msrecycling.microsoft.com) supporting Microsoft sustainability efforts and $10M asset savings.
    • • Nuance Acquisition Support: Technical leadership on ERP and cloud integration efforts for $19B acquisition.

  • Microsoft-CSE
    Principal Software Engineering Manager
    January 2021 - December 2021 (11 months)
    2 Kingdom Street, London, England, United Kingdom
    Managers, (USA, Canada, Europe)
    � Strategic revenue Impact, Customer Leadership & Enterprise-Scale Transformation
    • - Led delivery of the $70M NBA digital transformation initiative, orchestrating 13 parallel engineering workstreams across AI, cloud, and user experience—culminating in modernized fan engagement and content delivery platforms.
    • - Promoted to Principal Engineering Manager and Member of Industry Solutions Leadership Team, leading 6+ cross-functional crews
    (product, software engineering, ML) focused on co-innovation with global customers and ISVs.
    • - Built trusted executive partnerships with Fortune 500 clients including Disney, NBCU, DreamWorks, Comcast, Walmart, AT&T, US
    Government, and WarnerMedia—guiding cloud architecture, DevSecOps and AI transformations.
    • - Championed DevSecAIOps maturity across customer engagements, enabling automation of OTT/VOD workflows and virtual
    production control using Power Automate, Dynamics, Teams extensions, and APIM.
    • - Worked with Fair Work Commission (Australia) to build Microsoft Teams–based courtroom judicial solution, unlocking $33M savings.
    • - Supported Industry Solutions and MCAPS organizations in achieving $10B in Multi-year Azure Consumption Commitments (a 269% YoY increase) and 23% YoY revenue growth across industry segments, with M+C delivering >20% YoY growth in 7 of 10 verticals.
    � Technical Innovation & Scalable Reusability: Proven technology leader responsible for engineering strategy
    • - Co-authored 90+ reusable OSS code assets and AI adoption patterns for 9 emerging Microsoft products, directly contributing to
    Disney's video metadata transformation using AI and cognitive services.
    • - Developed and deployed cutting-edge media platforms for 5G-as-a-Service, Virtual Courtrooms, Cloud Studio Labs, and Virtual Production Control Rooms using Azure, TypeScript, Electron, Microsoft Teams, and cloud-native architectures.

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Education

  • Masters
    Middlesex University
    2008
    Masters
  • Bsc Hons
    Middlesex University
    2007
    Bsc Hons

Certifications

  • AZURE AI
    microsoft
    2025
    MLOps Microsoft Azure artificial intelligence

Skill set

Categories