About Norm
English
Native or bilingual
Experience
- Wharton School of BusinessChief Technology OfficerApril 2022 - January 2023 (9 months)Learnt about technology leadership programs and how to drive change for an enterprise organisation to ensure maximum impact and deliver value.
- Cloud &Principal GEM/ Head of Engineering and AI MPUS –January 2022 - Today (4 years and 5 months)2 Kingdom Street, London, England, United Kingdom� Organizational & Technical Leadership with Engineering Culture & Talent Development Led 200+ engineers across distributed teams in California, Washington, Texas, Atlanta, Charlotte, Colorado, Vancouver, Hyderabad, Chennai, and Dublin, with a focus on building high-performing, autonomous squads, vendor/partner manager for 300+ engineers.• • Oversaw Procurement and AI hackathon squads supporting 50+ enterprise services, acting as a strategic thought leader and SME.• • Established MPUS Architectural Council, coached Principal Engineers and Directors, and developed engineering bench strength� Platform and Product director with teams across 9 domains including Procure-to-Payment C+E/Fintech/AccountsPayable/R2R:• • MsTravel & MsExpense (https://expense.microsoft.com) (360K+ all Microsoft internal users and CEO direct),• • 25yr+ MSInvoice: 1clickAI-Invoicing with Doc intelligence/llm model ($70B annual payouts, 1.6M invoices (https://invoice.microsoft.com/en-us), 190 company codes, 500k monthly users, 0.85 NLP (NER, sentiment), and• • Supplier Platform (https://supplier.microsoft.com 70K suppliers, 135K users) — modernized via microfrontends, serverless and OS frameworks. Supporting larger suppliers including Lenovo, Dell, HP, Zones and others.• • GS-Receipting/AutoCOR managing $1.4B+ in purchase orders; Delegation Platform refactoring SAP data for $100M revenue impact.• • MSApprovals (https://github.com/microsoft/assent-app), Assent showcased at Hackathon & Demo Days; 1m MAU, $35m revenue. Tech stack includes React, LIT Web Components, Adaptive Cards, and Azure OpenAI (GPT-4).• • Recycling Platform(https://msrecycling.microsoft.com) supporting Microsoft sustainability efforts and $10M asset savings.• • Nuance Acquisition Support: Technical leadership on ERP and cloud integration efforts for $19B acquisition.
- Microsoft-CSEPrincipal Software Engineering ManagerJanuary 2021 - December 2021 (11 months)2 Kingdom Street, London, England, United KingdomManagers, (USA, Canada, Europe)� Strategic revenue Impact, Customer Leadership & Enterprise-Scale Transformation• - Led delivery of the $70M NBA digital transformation initiative, orchestrating 13 parallel engineering workstreams across AI, cloud, and user experience—culminating in modernized fan engagement and content delivery platforms.• - Promoted to Principal Engineering Manager and Member of Industry Solutions Leadership Team, leading 6+ cross-functional crews(product, software engineering, ML) focused on co-innovation with global customers and ISVs.• - Built trusted executive partnerships with Fortune 500 clients including Disney, NBCU, DreamWorks, Comcast, Walmart, AT&T, USGovernment, and WarnerMedia—guiding cloud architecture, DevSecOps and AI transformations.• - Championed DevSecAIOps maturity across customer engagements, enabling automation of OTT/VOD workflows and virtualproduction control using Power Automate, Dynamics, Teams extensions, and APIM.• - Worked with Fair Work Commission (Australia) to build Microsoft Teams–based courtroom judicial solution, unlocking $33M savings.• - Supported Industry Solutions and MCAPS organizations in achieving $10B in Multi-year Azure Consumption Commitments (a 269% YoY increase) and 23% YoY revenue growth across industry segments, with M+C delivering >20% YoY growth in 7 of 10 verticals.� Technical Innovation & Scalable Reusability: Proven technology leader responsible for engineering strategy• - Co-authored 90+ reusable OSS code assets and AI adoption patterns for 9 emerging Microsoft products, directly contributing toDisney's video metadata transformation using AI and cognitive services.• - Developed and deployed cutting-edge media platforms for 5G-as-a-Service, Virtual Courtrooms, Cloud Studio Labs, and Virtual Production Control Rooms using Azure, TypeScript, Electron, Microsoft Teams, and cloud-native architectures.
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Education
- MastersMiddlesex University2008Masters
- Bsc HonsMiddlesex University2007Bsc Hons
Certifications
- AZURE AImicrosoft2025