Salma M.

Steering end-to-end business change delivery across global technology programmes

Main Responsibilities & Key Achievements:

• Partnered with business leaders to translate strategic vision into change roadmaps and workforce readiness plans, using qualitative insight and impact analysis to shape adoption strategies

o Led modern workplace enhancements for global project teams, including MS Teams, SharePoint, mobile tools and digital onboarding

• Collaborating with SMEs, IT service owners and external partners - ensure clarity on project milestones, deployment timelines, and employee impact across Microsoft 365 and Dynamics 365 programmes

o Designed communication and engagement frameworks to support culture and behaviour shift aligned to digital and data-driven ways of working

o Introduced analytics and adoption dashboards to track engagement and identify areas for new product improvements

o Built and maintained benefits management strategy - reporting, capturing business value to support realisation and continuous improvement for D365 transformation

Leading the business change stream for PPL’s 3-year transformation roadmap.

Main Responsibilities & Key Achievements:

• Developed strategic operational change plan, engaging teams across sales, rights management, and support functions

• Advised senior stakeholders on people-centred change approaches to support strategic transformation roadmap, embedding new skills, ways of working and process adoption

Implementation and embedding organisational change aspects of IT and Business projects.

Main Responsibilities & Key Achievements:

• Define and monitor business readiness including setting go / no go criteria and agreeing levels of impact, acceptance, adoption / success metrics

• Ensure continued buy-in and change readiness and on-going stakeholder engagement. Activities incl. facilitating champion network workshops, executive briefings, feedback forums

• Create and execute strategic and operational global communications plans / campaigns. Acting as communications liaison to regions, following creation of centralised change & comms materials

o Overhaul of existing underutilised change materials to be more aligned with strategic goals, e.g. introduction of ‘Centre of Excellence’ forums and SharePoint sites for large projects or pilots, resulting a 34% increase in feedback activity for some projects

• Lead successful firmwide implementation/rollout – Microsoft 365 Suite (c. 9.5k users). Establish and co-ordinate engagement across global Change Networks, Practice Groups and Support Functions

o Restored failing project by pushing back on change readiness and implementing a new strategy and phased rollout plan, saving the firm in excess of £350k in Microsoft penalty fees

o Revamped comms and engagement plans in advance for large resistant practice groups, e.g. banking, reducing stragglers by 66% within 18 days of their go live dates

• Advise and collaborate with programme teams on the integration of governance and Prosci ADKAR driven change activities into overall project plans, incl. A&O Shearman merger, DMS integration, SharePoint Intranet design / storyboard / build, MS Teams and time recording platform migration

• Coach and consult with practice group leaders on organisational design for workplace / office relocation project 2026 – track, evaluate and report trends and impact on users and readiness for behavioural and cultural changes