the competitive consultancy market

It's essential to change your mindset and the way you approach promoting your consultancy business. We can create a nice website or a nice profile and be present on social networks, but if we don't take care of promotion, whether we like it or not, no one will hire us.

To get a head start, you can of course be helped by a high-performance platform such as Malt Strategy. However, to get the best possible results with such a platform, you'll need to stand out from the crowd through your expertise. I'll explain how.

Standing out in the consultancy sector is not about self-promotion

Luk Smeyers

Luk Smeyers

Marketing in consultancy is not the same as sales. Marketing is not about promoting a product or service, or making sudden efforts on the Internet or elsewhere when you're desperate for work (and income). On the contrary, it's about increasing your visibility in the long term and developing the credibility of your expertise. You do this by sharing your knowledge in simple, jargon-free language, and by bringing genuine value to the specific problem of your contacts/clients.

Consulting is a business of trust

As a Consultant, your ability to sell your services depends on your ability to generate confidence in your know-how. This objective cannot be achieved through mediocre sales methods. Potential clients need to find you, like you and trust you before they buy.

Your sales growth must come from the market's awareness of and respect for your expertise, your social value and your reputation. Strategically, this is the only way to proceed in the long term.

I've managed to succeed, so you can too. But it doesn't happen overnight. It takes time.

Here's how I see it: sales and marketing in the consultancy sector are SECONDARY RETURNS (yes!) that depend on mastering the following five points.

  • Share your know-how: concentrate your expertise on a specific area, shared in different formats with the same objective in mind - to boost your visibility as a Consultant and as an expert in this specific field. By openly sharing your expertise, you show that you're not afraid to reveal your know-how because you have confidence in your own skills and knowledge. Send a strong message: sharing your knowledge implies that you have even more to offer.

  • Clearly define your target audience: identify your target audience precisely (as concisely as possible) and openly share your expertise with them.

  • Propose solutions to typical problems by addressing the core of your target audience’s issues. The key to standing out is your ability to uncover latent problems and patterns, encouraging your audience to confront their fundamental challenges. Your audience doesn’t need to be reminded of what they already know.

When hiring a Consultant, the client is looking for in-depth specialist know-how. The client's assessment of a Consultant's performance is based on an appreciation of his or her expertise.

Luk Smeyers

Luk Smeyers

As a Consultant, you ARE the product. You ARE also the marketing and sales manager for your expertise, your approach, your experience and the services that make you unique.

But it doesn't matter how talented you are. No one will discover your know-how if you can't translate it organically into:

  • Identifiable expertise: you are recognised and known for your in-depth vertical expertise and you understand all your customers' typical problem patterns. Additionally, you combine this with extensive contextual and horizontal (or cross-functional) understanding. Remember the T-shaped Consultant. 

  • The trusted advisor: you gain their trust by answering "their issues", by taking your customers from point A (state of the problem) to point B (state of the problem solved). Providing the "light at the end of the tunnel".

  • Persuasive skills: you can change people's minds and inspire behavioural change (to solve the problem).

Final thoughts

It has become clear to the consultants I've worked with that customers are constantly seeking for specialist experts who can solve their problems quickly and efficiently.

This is why only recognised experts and trusted advisers with a significant social value have been able to retain most of their clients despite the challenges encountered during the pandemic and the increasing and tumultuous pressure of the market.

Whether you like it or not, customers have more choice than ever. You need to be precise and competent, with a focused specialism to stand out in a highly competitive consultancy market, with impatient, risk-averse buyers who can find their match in seconds.

Digital platforms such as Malt Strategy demonstrate that the professional world is becoming smaller and smaller. As a result, the propensity for buyers to seek out specialist consultants online is increasing. In this context, the impact you can achieve by focusing and/or specialising is more powerful than ever. In-depth expertise in a specific field will always stand out in the long term, even in difficult times.

I often remind my consultant clients of an important concept: your competition is just a click away.

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Summary