Dustin Robinson: If you had to give advice to other organizations working with freelancers, what are the best practices you recommend?
Erwan Girard: I would recommend what works for us: help the leads hire a freelancer.
Every time we say to a lead, “Hey, can we outsource?” or “Can we get a freelancer on that?”, the lead hears, “Oh, I need to work on a job description, I need to get the budget, I need to onboard the guy. I need to do a whole lot of interviews”. So, he doesn't hear: “You're trying to help me”.
But at the company scale it is way more efficient to get a freelancer and get a lead focused on the core of our products.
To achieve that, we streamlined how we budget, hire, and onboard. That means having a template for the job description and having in place a clear interview process. This also helps relieve the hiring pressure on our leads.
So now when we speak to a lead, we can say “Hey, do you think we can outsource this to a freelancer? It's just a few clicks away and takes two minutes!”
In some cases, we wrapped up the process in 10 days – starting from identification of a skill need, defining the need, and the freelancer showing up to our office on Monday morning.