- Digital DistillerChief Executive Officer & FounderE-COMMERCENovember 2022 - Today (2 years and 7 months)Digital Distiller is an English Spirits Specialist with a particular focus on the fast-growing English Whisky sector. The goal: become the No. 1 destination for all things English Spirits, and especially English Whisky. A comprehensive online shop packed with off-the-beaten-track spirits, subscriptions, distillery tours, as well as a community drinks incubator. In creating and launching Digital Distiller, I've covered the following areas first hand:• Identified and sourced a distinctive product niche• Built strong, commercially sustainable, mutually beneficial relationships with suppliers• Assessed, selected and set up a fully functional ecommerce platform• Identified, onboarded and managed suitable 3rd Party Logistics and Carrier partners• Set strategy and execution plans for Search Engine Optimisation and Paid Marketing• Launched and maintained a programme of Social Content Creation• Fully owned the Profit & Loss account, created & monitored end-to-end KPIs• Implemented a minimum viable product approach to new developments to test new ideas• Adopted an iterative testing approach to maximise the value of incremental improvementsDespite working in ecommerce and premium drinks for over 25 years, I've learnt a humbling amount from setting up and running my own business, learning from many mistakes along the way! In short, I've defined the strategy and then executed it myself. I'm hands-on and action-oriented.• Innovation Management• Alcoholic Beverages• Leadership• Strategy• Buying & Marketing
- Good GrowthPrincipal ConsultantJanuary 2020 - October 2022 (2 years and 9 months)Using Good Growth's customer-led, data-driven approach to insight, I consulted for a range of retail and media clients in developing their innovation agendas and building growth strategies that delivered across multiple channels. Clients included: Diageo, Kraft Heinz, Pets at Home, ITV, Scholl & Edrington.Client/Account Management• Innovation Management• Growth Strategy• Data & Analytics
- Thistle DigitalFounder and Managing DirectorCONSULTING & AUDITSJanuary 2020 - Today (5 years and 5 months)I founded Thistle Digital with a specific purpose: to help retail decision-makers invest in their digital channels, at the right time, with the right resources. Having been a retailer myself, I am well placed to equip businesses with meaningful, sustainable strategies combined with actionable implementation plans. I strongly believe that all outcomes must have clear business and customer benefits. Clients included: Rick Stein Group and Jeroboams Wine Merchants• UX and Usability• Digital Strategy• Conversion Rate Optimisation• Reporting & Analytics
- Bachelor of ArtsNewcastle University.1996BA Hons in German Language & Literature
- WSET DiplomaWine and Spirit Education Trust1999