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Alex Murray Ecommerce/Digital Director | Consulting, InterimAM

Alex Murray

Ecommerce/Digital Director | Consulting, Interim
  • Suggested rate
    £850 / day
  • Experience15+ years
  • Response rate100%
  • Response time1 hour
The project will begin once you accept Alex's quote.
Location and workplace preferences
Location
Bristol, United Kingdom
Can work on-site at your office in
  • and around Bristol (up to 30km)
  • and around Bath (up to 10km)
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Skill set
Industry fields of expertise
Alex in a few words
With 25+ years of experience in ecommerce working for world class retailers (incl. Lidl and Waitrose), I can help you sell more online by working with you to improve your digital channels.

Whatever aspect of selling online you are trying to establish or grow, I can support you in all areas of online retail: commercial strategy, range planning, buying, content, marketing, logistics, technology, customer service - at one time or another I've covered them.

If you need thoughtful, challenging but always practical input into your business, I can help you:

- identify key areas for improvement and iteration
- develop your online Customer Experience with functional and usability improvements
- build a commercial strategy to drive profitability
- investigate and prioritise marketing channel spend
- discover new tools and processes to improve efficiency and reduce costs
- improve team structures and adopt new ways of working

I am as comfortable in very large corporate environments as I am working with with SMEs. My focus is always on delivering commercial value alongside outstanding end customer experiences.

I can provide a flexible approach to working with you. Depending on location and the nature of the project/role, I may be able to spend time at your HQ if needed.
Experience
  • Digital Distiller
    Chief Executive Officer & Founder
    E-COMMERCE
    November 2022 - Today (2 years and 7 months)
    Digital Distiller is an English Spirits Specialist with a particular focus on the fast-growing English Whisky sector. The goal: become the No. 1 destination for all things English Spirits, and especially English Whisky. A comprehensive online shop packed with off-the-beaten-track spirits, subscriptions, distillery tours, as well as a community drinks incubator. In creating and launching Digital Distiller, I've covered the following areas first hand:

    • Identified and sourced a distinctive product niche
    • Built strong, commercially sustainable, mutually beneficial relationships with suppliers
    • Assessed, selected and set up a fully functional ecommerce platform
    • Identified, onboarded and managed suitable 3rd Party Logistics and Carrier partners
    • Set strategy and execution plans for Search Engine Optimisation and Paid Marketing
    • Launched and maintained a programme of Social Content Creation
    • Fully owned the Profit & Loss account, created & monitored end-to-end KPIs
    • Implemented a minimum viable product approach to new developments to test new ideas
    • Adopted an iterative testing approach to maximise the value of incremental improvements

    Despite working in ecommerce and premium drinks for over 25 years, I've learnt a humbling amount from setting up and running my own business, learning from many mistakes along the way! In short, I've defined the strategy and then executed it myself. I'm hands-on and action-oriented.

    • Innovation Management
    • Alcoholic Beverages
    • Leadership
    • Strategy
    • Buying & Marketing
  • Good Growth
    Principal Consultant
    January 2020 - October 2022 (2 years and 9 months)
    Using Good Growth's customer-led, data-driven approach to insight, I consulted for a range of retail and media clients in developing their innovation agendas and building growth strategies that delivered across multiple channels. Clients included: Diageo, Kraft Heinz, Pets at Home, ITV, Scholl & Edrington.

    Client/Account Management
    • Innovation Management
    • Growth Strategy
    • Data & Analytics
  • Thistle Digital
    Founder and Managing Director
    CONSULTING & AUDITS
    January 2020 - Today (5 years and 5 months)
    I founded Thistle Digital with a specific purpose: to help retail decision-makers invest in their digital channels, at the right time, with the right resources. Having been a retailer myself, I am well placed to equip businesses with meaningful, sustainable strategies combined with actionable implementation plans. I strongly believe that all outcomes must have clear business and customer benefits. Clients included: Rick Stein Group and Jeroboams Wine Merchants

    • UX and Usability
    • Digital Strategy
    • Conversion Rate Optimisation
    • Reporting & Analytics
Recommendations
Education
  • Bachelor of Arts
    Newcastle University.
    1996
    BA Hons in German Language & Literature
Certifications
  • WSET Diploma
    Wine and Spirit Education Trust
    1999
    Wine & Spirits