About Anne-Claire
English
Native or bilingual
French
Native or bilingual
Experience
- AccorHotelsVice-President Business AnalyticsTRAVEL AND TOURISMApril 2023 - Today (3 years and 2 months)London, UKOwned the regional analytics roadmap and led a multi-disciplinary team to drive business value across key commercial, financial and operational levers
- Spearheaded the shift towards a predictive and prescriptive analytics approach, establishing a regional data science capability and delivering 7 production models (e.g. propensity to book, destination recommendations) that powered more personalised customer targeting approaches
- Partnered with the Customer Engagement team to launch 10+ data driven CRM campaigns annually, achieving conversion uplifts of 5-20%
- Designed controlled pricing experiments that informed go-to-market and promotional strategies, driving incremental revenue uplifts of 2-3%
- Delivered Streamlit-based pricing & performance apps, driving ~10% efficiency gains for c. 200+ users
- Acted as interim VP Business Performance (Mar-Sep 23), coordinated performance review meetings with hotel owners; delivered updates to audiences of 200+ attendees and led revenue re-forecasting cycles
- AccorHotelsVice-President Business IntelligenceHOSPITALITYApril 2021 - March 2023 (1 year and 11 months)London, UKScaled up to Northern Europe the BI function successfully set up in the UK
- Re-structured and upskilled a team of 14 analytics engineers, data visualisation experts and business analysts spread across 5 locations
- Supervised the delivery of data models, dashboards and in-depth analysis driving operational efficiency and enabling data-driven decision making across 5+ commercial teams
- Delivered a unified BI roadmap including a suite of Pricing & Revenue Management dashboards (c. 1,300 daily connections, core component of €10m+ contract with hotels)
- Presented revenue forecasts and budget analyses to C-suite leaders during volatile Covid period
- AccorHotelsDirector of Business Insights and Analytics, UK & BeneluxHOSPITALITYNovember 2017 - March 2021 (3 years and 4 months)London, UKEstablished a new team to provide reporting, insights and analysis on AccorHotels UK commercial performance
- Rolled out a suite of c. 20 robust interactive Power BI self-serve dashboards on e-commerce, loyalty, guest experience and sales performance. Received excellent feedback and drove adoption to c. 300 users
- Automated revenue management reporting (150+ individual hotel reports produced daily) using Python and VBA. Process time reduced from 20 mins to c. 1 min
- Responsibilities extended to Benelux in 2019
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Education
- MSc in ManagementHEC Paris2005MSc in Management HEC Paris
- CIMA Diploma in Management Accountingself-study2012CIMA Diploma in Management Accounting