Description

Seasoned strategy, transformation, and growth leader. Handled GMV of $1billion; multi-country market entry (14 entered) and green-field business unit setup. Experience with market leaders and start-ups in Asia/ EMEA across retail, food and beverage, restaurants, consulting, and IT.

I also do voice overs in Americana, British and Indian English accents on the side.

Languages

Kannada
Native or bilingual

Workplace preferences

Can work on-site

Dubai (up to 50km)

Kuwait Food
Head of Transformation
RETAIL (LARGE RETAILERS)
January 2017 - August 2022 (5 years and 8 months)
Dubai, United Arab Emirates
Designed and implemented business strategy: created a Delivery Division to focus on off-premises sales for KFC, Pizza Hut, Hardees, TGI Friday's and Krispy Kreme covering 9 countries with budgeting and P&L responsibilities.
• Oversight of GMV $1billion (lead off-premises GMV uptick by $400 million over 5 years)
• Facilitated a region/ industry first VOC tool. Slashed cancellations to <2 percent
• Consolidated 9 siloed contact centres with zero-infra led voice on cloud solutions – saved $10 million.
• Slashed non valued added customer frictions by 45 percent - owned last mile delivery products.
• Sponsored program implementations covering VOC, CDP, Social, Search, Email, Chat and Voice communications, conversational AI – Revenue upside ($5 million YTD June 2022)
• Cut revenue leaks through platform integrations: $70 million upside in 2 years.
Cost Reduction Revenue management Customer Journey Digital Transformation
Chakra-View LLC
Partner
CONSULTING AND AUDITS
August 2022 - Today (3 years and 9 months)
Dubai, United Arab Emirates
Leading advisory services practice, focussed on the Food and Beverage, Retail/ CPG and Hospitality sectors.
Focus areas include market entry, growth, expansion, cost control and tech led customer experience.
I also do youtube videos, voice over and voice acting as passion projects.
Digital Transformation Customer Journey Customer Segmentation and Analysis Customer Relationship Management (CRM) Revenue management Cost Reduction Business plan voice over

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Post Graduate Program in Management
International School of Management Excellence
2007
MBA Finance Equivalent

Arvind T.

Cost and Revenue Management, Transformation

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