About Beth
English
Native or bilingual
Italian
Conversational
Experience
- Turner & TownsendIT Procurement SpecialistFebruary 2024 - March 2025 (1 year and 1 month)• Coordinated IT onboarding/offboarding globally, ensuring equipment was delivered before start dates.• Managed company-wide laptop and phone refresh projects in line with policy.• Oversaw asset management databases, software licences, and equipment stock levels.• Processed IT purchase orders and matched invoices in collaboration with Finance.• Liaised with technical support teams to resolve hardware issues efficiently.• Led process improvements within IT and procurement teams, enhancing service delivery.
- Jungle ITEnd User Compute/ Assistant BuyerFebruary 2020 - March 2025 (5 years and 1 month)• Managed engineers' schedules for laptop builds and imaging, meeting SLA targets.• Maintained asset accuracy and minimum stock levels across 15 customer accounts.• Produced weekly/monthly stock and billing reports for internal teams and clients.• Coordinated device returns and repairs with vendors (HP/Dell).• Developed and maintained process documentation aligned with ISO 15027001.• Achieved <6 hours average resolution time for support tickets, with 15-minute average first response.
- Great LengthsCustomer Service AdvisorMay 2017 - January 2020 (2 years and 8 months)Earlier roles include hospitality, retail, and events management positions, demonstrating adaptability, organisation, and client service.
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Education
- Foundation Degree in Events ManagementNewcastle CollegeFoundation Degree in Events Management
- A Levels & GCSEsSt Mary's School MenstonA Levels & GCSEs