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Derrann Shimano

Interim IT Manager / Transformation Expert

Can work in or around East Staffordshire

  • 52.83333
  • -1.91667
New
  • Suggested rate £850 / day
  • Experience 7+ years
Propose a project The project will begin once you accept Derrann's quote.

This freelancer is available full-time but hasn't confirmed their availability in over 7 days.

Propose a project The project will begin once you accept Derrann's quote.

Location and workplace preferences

Location
East Staffordshire, England, United Kingdom
Can work onsite in your office in
  • around East Staffordshire and 50km

Preferences

Project length
  • ≤ 1 month
  • Between 1-3 months
  • Between 3-6 months
  • ≥ 6 months
Business sector
  • Digital & IT
  • E-commerce
  • Hospitality
  • Internet of Things (IoT)
  • Logistics & Supply Chain
+7 autres

Verifications

Freelancer code of conduct signed
Read the Malt code of conduct

Verified email

Languages

  • English

    Native or bilingual

Categories

Skills (7)

Derrann in a few words

Working with multiple organisations to deliver operational impacting projects and assisting with interim management assignments.
I specialise in providing support to deliver high impact projects that need to be delivered against a live environment. I have extensive experience of assessing the “as is” estate and developing a strategy to achieve the required “to be” estate; this includes the technology, budget, people, training, acceptance and on-going support impact.
My experience allows me to ensure that appropriate Request for Information and Request for Quotation documents are returned from vendors to allow for the tendering process to take place following this I complete the contract negotiation with the selected vendor. I have extensive experience of ensuring continuity of service during the exit of one vendor and the onboarding of a new vendor as well as ensuring the internal acceptance of change both within the IT function and across organisations.

Experience

DSO Consultancy Ltd

IT Transformation Consultant

United Kingdom

November 2021 - Today (1 year)

Contact us - [email protected] I am available for short term consulting, contracting or interim role opportunities. Highly skilled IT Management, transformation and strategic consultant, working in complex and challenging environments. I specialise in people and process management as well as delivering large scale technical projects, harmonisation and transformation. I specialise in working with organisations that have multiple businesses under one trading umbrella and those that have multiple channels to market. I am able to onboard services and contracts, complete contract reviews and negotiation ensuring the maximum value is achieved from the services purchased. Highly experienced at reviewing complex contracts and agreements, producing service improvement plans and exiting contracts that do not meet customer requirements.

Central England Co-Operative

Head of IT Service & Operations

Lichfield, England, United Kingdom

October 2019 - March 2022 (2 years and 5 months)

In consecutive roles, I manage IT department operational and strategic planning, including business requirements, project planning, and organising allocation of resources, while administrating revenue budget in excess of £11.5M and an average annual capital budget of £5M. I direct a cross functional teams of 2nd Line Support, Covering Analysts, Engineers, 3rd Line Application Support and all external partners to support all aspects of information technology, systems, and service. I deliver strategic direction for food retail, fuel filling stations, funeral homes, travel retail and property management to ensure smooth running of operations. I oversee all external audit compliance imperatives, including control and process audits, industry compliance, software compliance, security compliance and PCI DSS. I conduct Supplier Engagement Workshops that allow large portfolio of suppliers to become Enterprise Partners by sharing feedback on supplier fit within the Gartner Quadrant whilst maintaining regular Account and Service Reviews with suppliers. I introduce Major Incident Management processes and Standard Operating Procedures across 24*365 Network Operations Centre. I develop and deliver reports to the Chief Technical Officer for informed decision-making.

Central England Co-Operative

IT Operations Manager

Lichfield, UK

June 2016 - October 2019 (3 years and 4 months)

Central England Co-Operative

IT Service Manager

January 2012 - June 2016 (4 years and 5 months)

TRELLEBORG - Trelleborg Sealing Solutions Germany GmbH

Global Customer Service Manager

Leicester, UK

December 2010 - January 2012 (1 year and 1 month)

I delivered strategic leadership and guidance to IT training team to support customers in the migration to web shop ordering facility. I established an internal software helpdesk in international offices that aided the agents to properly, and efficiently log, analyse, and assist in the resolution of help desk issues. I introduced a One Call Solves All ethos aimed at resolving customers' issues in a timely and effective manner and to monitor repeat issues and workload. I introduced a CMS system that improved communication and response times. Key Contributions:
• Increased overall customer satisfaction rate from 6.2 to 8.1 by delivering remarkable customer service.
• Improved calls answered service level from 34% to 93% by establishing an internal software helpdesk in international offices.
• Reduced Order Processing time consumption by 168 hours by automating Order Processing workflows.
• Enhanced stock availability from 37% to 83% by establishing supply chain KPIs.
• Improved on-time delivery from 67% to 84% and introduced monitoring tolls to measure individual customer expectations with regard to their own internal measurements +/- days.
• Maximised total Production Capacity Utilisation from 800 hours per week to 1120 hours per week.
• Maintained operating budgets during transfer of Customer Service from Edinburgh to Leicester.
• Identified the need and removed operating boundaries across three internal functions to support organisational objectives of providing clear and accurate information internally and externally

Attends Ltd

Customer Service Manager UK & Ireland

July 2003 - February 2010 (6 years and 7 months)

Chicago Rock Cafe

Bar Manager

August 2000 - July 2003 (2 years and 11 months)

AllSports Retail

Deputy Manager

September 1997 - August 2000 (2 years and 11 months)

Education