Federica Bonomi

Management of large accounts, Team Management Management of complete production cycle; Account and Project Management – Industry: Media, Creative, Translation

• Autonomous control of top tier accounts: international companies of all kinds for translations, interpreting, media localization, subtitling, voiceover, videos and other services

• External communication with international clients (creatives, producers, media agencies, pharma, legal, technical);

• Control of complete Production, Accounts Management and Project Management Cycle:

• Managing of 50+ international corporate clients

• Lead generation for prospecting and onboarding new clients

• Assessing and quoting

• Filing of orders into the internal CRM system

• Project Management: screening and selecting right linguists for the task

• Tasks assignment

• Internal QA

• Delivery Management

• Invoicing

• Payment checks and updates;

• Team Lead Collaborating with cross-functional teams:

• Negotiating contract conditions with clients

• Assigning internal tasks to PMs and other departments

• Continuous management and follow up on tasks to assess client satisfaction, upselling and cross-selling for future opportunities

• Develop and implement strategies to strengthen relationships with existing clients and identify new market opportunities. Seeing the bigger picture of a project and being able to provide clients with expert opinions based on project risk, reward and impact related to time and cost-effectiveness.

• Writing, editing and copywriting of cases studies, success stories and social media posts (LinkedIn, Instagram)

• Monitor clients performance, analyze sales data, and provide recommendations for improvement.

• Cooperation with management and support staff to ensure effective teamwork in generating customer satisfaction over long-term.

• Drafting and editing of sales reports and forecasts

Opening and continuous Management of larger accounts – Industry : Media / eCommerce

• Continuous lead sourcing to qualify potential clients and first point of contact

• Lead on projects throughout the full project lifecycle: apparel and fashion, beauty, accessories

• Preparation of monthly project status documentation in liaison with the team

• Leading of contractual management, negotiations, volume, distribution, promotions

• Partner development: coordination of assortment alignment, brand portfolio management, calendar

• Independent management of the entire sales process with focus on Media promotions and eCommerce

Development, control and continuous improvement of larger accounts – Industry : Beauty

• Continuous lead sourcing to qualify potential clients and first point of contact

• Autonomous control of top tier B2B eCommerce accounts: providing information and consulting

• Managing of the overall calendar of European sales

• Exceeding projected KPI's and monthly sales targets of £200k

• Negotiation of conditions, prices and volumes for existing and new clients

• Creation of reports with final recommendation for action

• Define strategies to develop plans and identify growth opportunities

• Continuous competition research and benchmarking

• Communication: external with partners and internal with all departments (logistics, marketing, sales)

• Training of new employees to insert them within the international sales team