- AirbnbPublic Policy and Campaigns Operations Lead, EMEAJanuary 2023 - June 2023 (5 months)Dublin, IrelandLead EMEA campaign operations to drive impact of cross-functional projects. Focused on engaging governments at local, regional and national levels directly, using innovative advocacy and partnership strategies that actively involve community/stakeholders in making a case for fair, progressive home sharing rules. Support Campaign teams in EMEA to define, implement and measure Policy engagement strategy in the Region. Structured and executed complex projects and engagement plans that influenced policy development across EMEA and at EU level; set KPIs, create measurement frameworks, and ensure key initiatives are on track, whilst managing budgets and analysis of results. Oversee and drive the operational implementation of policy proposals and legislative measures (platform regulation, STR, tax, data sharing), in alignment with the EMEA Policy teams, public policy teams in markets, Legal, Business and product teams. Support Policy engagement strategy of EMEA team; prepared a diverse range of materials that helped enable strategy and collaboration. Introduced operational innovative best practices and adapted them to optimise for a Public Policy and Campaigns team environment, reducing team administrative burdens and reinvesting resources back into the business.
- Autism Assistance Dogs IrelandBoard Member Austism Assistance Dogs Ireland (AADI)December 2021 - November 2022 (11 months)Cork, Co. Cork, Ireland
- MetaDirector Global OperationsFebruary 2018 - September 2022 (4 years and 7 months)Dublin, IrelandGLOBAL OPERATIONS DIRECTOR, RISK PREVENTION Managed high-risk enforcement operations against defined KPIs in a highly dynamic and fast-paced environment across different regions, staff groups, and sites from Singapore to Dublin, to Austin and San Francisco. Team worked on end-to-end management of operational workflows to identify, reduce, and prevent integrity risks to users, communities/businesses that use Meta Platforms. Delivered internal cross-functional leadership, and partnered with regional public policy teams, whilst influencing cross-functional engineering product roadmaps, by taking outputs from key Government Casework Escalations and translating them into actionable feedback. Operationalised new legislative changes (DSA, NetzDG, POFMA in APAC for example) for Meta's family of Apps. Devised and implemented innovative operational changes that drove improvements to turnaround times and aligned with agreed priority and service levels; reduced turnaround times from 1000+ hours in 2018 to <24 hours for high-priority government escalations in 2022. Reduced transactional backlog of 200% volume to <5% in 12 months; overhauled operational process/procedures of Government Casework Escalations team. Achieved through the adaptation of my own version of the E.A.O strategy guide - eliminate automate and outsource. Built and retained a world-class team; created diverse candidate sourcing strategies with recruitment partners, whilst ensuring team members onboarded successfully, had extreme role clarity and performance management expectations were set correctly. Developed a world-class people development strategy, refined for hybrid and fully remote teammates Led internal employee resource group, Disability@Meta, which was responsible for bringing real and measurable change to the workplace at Meta for employees with disabilities.
- Bachelor of ArtsDublin City University1998BA, Humanities