About Graham
An accomplished and highly skilled Operational Change Leader and business consultant with a proven record of developing people, improving how businesses work and delivering projects that create lasting impact. I work directly with business owners and their senior leadership teams to build capability, improve team performance and embed operational discipline through hands-on delivery, coaching and professional development.
With over 25 years’ experience across Financial Services and SME environments, I blend strategic thinking with hands-on delivery execution to help organisations run smarter, lead better and deliver results. My background includes extensive experience delivering in highly regulated, complex environments, strengthening governance, risk management and operational controls.
With a passion for people development, I bring a structured, human-centred approach to my leadership – using coaching & mentoring to enable sustainable growth at an organisational, operational and individual level.
English
Native or bilingual
Can work on-site
London (up to 50km)
Experience
- Allaber Business ConsultancyBUSINESS CONSULTANT – Operational Change & Leadership DevelopmentSeptember 2024 - Today (1 year and 10 months)• Design and facilitate business capability sessions focused on improving team dynamics, communication, and accountability• Provided structured 1:1 Coach and development support to Business owners & their Senior Leadership teams helping them to apply learning, build confidence and improve performance• Drive operational efficiency through process mapping, workflow simplification, and performance tracking.• Deliver business priority change projects that achieve their strategic goals through incremental improvements.• Implemented control frameworks, governance structures and operational assurance mechanisms to enable effective risk management, oversight and leadership decision-making.• Partner with business owners to drive business performance by defining roles profiles, creating operational standards and performance management frameworks.
- Fidelity International PlcPROCESS AUTOMATION ENABLEMENT LEADJuly 2019 - June 2024 (4 years and 11 months)DELIVERY LEAD Responsible for process and digital automation change activities focused on eliminating waste and inefficiencies in processes (Lean / 6 Sigma) and automating / orchestrating manual processes using low code solutions (Appian / Blue Prism).• Managed relationships up to C-Suite level.• Aligned resource management with business needs.• Provided line management for 10 delivery leads and scrum masters, supporting their learning and development needs.
- HSBC PlcPROGRAMME MANAGER: REGULATORY COMPLIANCEJanuary 2015 - July 2019 (4 years and 6 months)Responsible for the delivery of key strategic objectives of the Regulatory Compliance function (2nd line of defence) on behalf of the Bank.• Addressed deficiencies identified by the National Futures Association (NFA) regarding effective oversight of swap dealer function issues within Global Markets - Case Management solution.• Built a data ingestion and distribution service to integrate business portals and data warehouse.• Managed senior stakeholder engagements with the product owner, business stakeholders and IT executives.
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Education
- GreenBeltGreen
- Transformative Coaching Accreditation (Animas)Transformative Coaching Accreditation (Animas)