Skill set (4)
Hale in a few words
I manage relationships with clients, develop insights, recommendations and proposals that help clients’ succeed, achieve revenue targets and drive customer satisfaction. Using my industry knowledge, I am able to monitor the company' situation, identify new opportunities and take initiatives that help strengthen my company' position in the market.
Experience
- DAN GlobalAccount ManagerJanuary 2019 - Today (6 years and 4 months)London, UKhttps://digitalagencynetwork.com/dan-global/ DAN Global provides online platforms, industry knowledge and various tools to support digital marketing agencies and global community of marketers.• Manage current membership processes, register new member agencies• Conduct relations with agencies, proactively communicate with agencies on a daily basis in a professional, efficient manner• Manage the publication process of various agency content and job postings, coordinating with the Content Editors• Manage the booking and sales processes for online advertising, create and track media plans for agencies• Create opportunities for further sales within key clients, inform agencies about other products of DAN• Achieve agency relationship targets and KPI's as set by the management team• Coordinate with the DAN team to ensure agency needs are fulfilled effectively• Resolve agency (customer) issues and answer complaints• Have experience of using Mailchimp and create newsletters• Have experience of WordPress
- Related DigitalStrategic Account ExecutiveAugust 2016 - January 2019 (2 years and 5 months)İstanbul, TurkeyRelated Digital/ EUROMESSAGE Responsible for managing relationships with assigned clients, developing insights, recommendations and proposals that help clients' succeed, achieving revenue targets and driving customer satisfaction. >> Mainly "Estee Lauder Global" operational processes.• Manage the communication between relevant departments to ensure 100% satisfactory resolution of client issues and complaints and primary point of contact for new clients during their on-boarding phase and key to setting relationship up on the right footing• Supports the administrative IT operations with daily support, training, and troubleshooting• Part of the team to update/modify the system working with the Infrastructure, Business Technology, and Business Intelligence teams.• Decision-making authority regarding procedures, plans and schedules• Create, perform entitlement check, and update service requests• First point of contact for clients when they have technical, support and training issues and able to build good relationships quickly• Route service requests to appropriate product support teams• Maintain good internal and external customer relationships and deal with a high volume of client calls and requests• Have experience of using Zendesk• Maintain CRM databases including data cleansing, record maintenance, and data linkages to other source systems• Manage local and international brands's email requests• Present products and services to prospective clients• Provide professional after-sales support to enhance the customers' dedication• Remain in frequent contact with the clients in my responsibility to understand their needs
- QNB FinansbankHuman Resources Education & Development Assistant SpecialistOctober 2015 - April 2016 (6 months)İstanbul, Turkey
Recommendations
Education
- Bachelor of BusinessBilkent Üniversitesi2012Bachelor of Business Administration - BBA
- Master's degree, Communication strategies & PRGalatasaray Üniversitesi2017Master's degree, Communication strategies & PR