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Harri AnsellHA

Harri Ansell

Customer Success client strategy + operations

£691/day
Reading, GB
8-15 years

Average response time: 1 hour

About Harri

✅Customer Success Manager outsourced: managing your customer admin tasks in a few hours per week

✅Customer Audit + Gap Analysis: identifying the gaps in operations, processes, communication, teams. Providing you with a strategy roadmap for areas of improvement

✅Customer processes designed and coached implementation: client onboarding, offboarding, management, growth strategies

10 years working in the CRM space, helping a variety of different industries improve their business processes, CRM adoption, customer strategies.


  • English

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Rachael Gunn Ltd
    Client Success Manager
    CONSULTING AND AUDITS
    August 2022 - February 2023 (6 months)
    Developed, designed and implemented the client strategy and operations: lead management, onboarding, offboarding, retention, growth processes.
    Customer Journey Customer Loyalty/ Retention Strategic planning Business development Business analysis Business plan Corporate strategy Project Management Customer support
  • 3CPS
    Customer Success Manager
    ENERGY AND UTILITIES
    July 2022 - Today (3 years and 10 months)
    Customer strategy, customer care calls, marketing activities, lead generation.
    CRM Customer Journey Customer support Customer Loyalty/ Retention Lead generation Business development Corporate strategy

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Education

  • BA joint hons German and Spanish
    University of Kent
    2010

Skill set (18)

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