Description

Hi! 👋🏻 I'm Heni Oktaviani , a Virtual Assistant based in Indonesia, an organized and detail-oriented professional with a passion for keeping things running smoothly. With over 20 years of corporate experience I am here to assist business owners, coaches, researchers and professionals staying focus on what you do best and leave the rest to me.

I specialize in administrative support and data entry, lead generation, project management, travel and event planner, where I bring accuracy, efficiency, and a proactive attitude to every task. Let’s boost your productivity together! 🚀

If you need a detail-oriented, thoughtful Virtual Assistant who brings structure and smooth communication into your workflow, I'd love to help. My goal is to ease your workload so you can focus on growing your business. I care deeply about doing things well and building strong, respectful working relationships

Let’s connect and explore how I can help support your business from behind the scenes.

Languages

English
Native or bilingual
Indonesian
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Self Employed
Remote Virtual Assistant Across Time Zone
December 2025 - Today (6 months)
Jakarta, Indonesia
A Virtual Assistant Indonesia, an organized and detail-oriented professional with a passion for keeping things running smoothly.

Specialize in Administrative support,data entry, lead generation, project management, ecommerce & social media maintenance, travel and event planner where I bring accuracy, efficiency, and a proactive attitude to everytask.

And Here's how I can support your business
✅ Administrative supports
✅ Email management & Calendar scheduling
✅ Data entry
✅ Lead generation & Outreach
✅ Data & research
✅ Project management
✅ Social media maintenance
✅ E-commerce Listing & Research

Working tools I'm confident using :
☑️ Google Work Space ((Docs, Sheets, Slides, Forms,Calendar)
☑️ Microsoft Office 365 (Word, Excel, PowerPoint)
☑️ Communication Tools : Slack, Microsoft Teams, Zoom, Google

Ai tools & Website i’m familiar with :
👉🏻 Copywriting : Chat GPT, Gemini,Grok
👉🏻 Project Management : Notion, Ora
👉🏻 Data & Research : ZIK analytic, Ubersuggest, Apollo,
👉🏻 Social Media : Canva, Crello,
👉🏻 Email Marketing : Mailchimp, Klaviyo
👉🏻 CRM : Airtable, Freshworks
👉🏻 Travel Planner : Kayak, AirBnB, Travel Advisor
👉🏻 Security tools : 1st password, Bitwarden
👉🏻 I’m open to learning new tools to support my work

My goal is to ease your workload so you can focus on growing your business. I
care deeply about.

administrative support Customer Relationship Management (CRM) Lead generation Ecommers Listing Product Email marketing
PT Jiva Agriculture Indonesia (Backed By Olam International)
Customer Success Manager (StartUp Agritech Company)
October 2022 - September 2025 (2 years and 11 months)
Jakarta, Indonesia
Job Description :

Direct report to Indonesia Chief Operating Officer (COO) & Chief Marketing Officer (CMO), matrix line to all Branch Managers in each province (Sulawesi, Java, Sumatra)
Manage 23 manpower capacity (Telesales & Telesupport Team)
Create target setting due to generate sales profitable revenue
Create SOP & set OKR KPI sales target and design scheme incentive
Develop telesales CRM (Freshwork) system collaborate with global product & tech team & vendor
Reporting analyze and presentation
Coordinate & collaborate with interdepartmental due to sales process implementation
Campaign database organizer
Develop scheme incentive for customer success team
Set quality score monitoring dashboard
Carrying out official trips to each provincial branch spread across all provinces
Carrying out mentoring coaching activities to improve the performance of all team members
Attend every interdepartmental coordination business process meeting
PT Shippindo Logistik Indonesia (Shipper.id)
Indoor Sales Manager (StartUp Logistic Company)
March 2021 - January 2022 (10 months)
Jakarta, Indonesia
Job Description

Direct report to AVP Sales Retail & VP Sales Warehouse
Manage 20 manpower capacity (Outbound B2C ecommerce merchant acquisition)
Handle sales team recruitment & development collaborate with BPO services
Create SOP & set OKR KPI sales target
Sells variant product / services :
a. Warehouses (Fulfillment shared warehouse, Dedicated warehouse, Takeover warehouse )
b. Shipping Aggregator (Express domestic & international shipping, multi type transportation)
c. Marketplace Aggregator Enabler (Manage multiple marketplace channel in 1 platform)
d. Lead Generation & Lead Qualifier (Reverse qualified prospect leads for field team)
Develop CRM telesales system (Hubspot, Pandadoc, Qontact) collaborate with Vendor
Set quality monitoring dashboard,report analyze and presentation
Create boost up program reward for internal team
Attend & present sales sales performance report at biweekly business and operation review meeting