About Jaden
I help law firms and professional services organisations deliver complex change programmes, from early discovery through to successful go-live.
I’m a Senior Business Analyst with over 4 years of experience working on firm-wide, multi-million-pound transformations in the legal sector. I specialise in translating complex operational, regulatory, and stakeholder requirements into clear, buildable outcomes for technical teams and third-party vendors.
My background includes leading the business analysis workstream on large system implementations (including practice management systems and client-facing platforms), owning the end-to-end requirements lifecycle, and acting as the bridge between senior stakeholders, IT teams, and external suppliers. I’m particularly strong in environments where accuracy, governance, and delivery pace really matter.
What I bring to the table:
- Senior stakeholder engagement and structured workshop facilitation
- Business & functional requirements (BRDs, user stories, traceability)
- Process mapping and optimisation (As-Is / To-Be)
- Legal tech and practice management system implementations
- Data, MI, and reporting (Power BI, DAX, Excel)
- UAT strategy, scripting, and execution
- Data protection, risk, and regulatory compliance (ISO27001, DPIAs)
- Typical projects and deliverables:
- Firm-wide system implementations and transformations
- Discovery and requirements definition phases
- Process redesign and operational optimisation
- MI and reporting frameworks for leadership and fee-earners
- Vendor selection and third-party integration support
- UAT planning and business readiness for go-live
English
Native or bilingual
Can work on-site
Southampton (up to 50km)
Experience
- Carey OlsenBusiness AnalystOctober 2022 - Today (3 years and 8 months)Played a key role in the implementation of Thomson Reuters 3E, delivering a highly customised• • solution with complex integrations across Intapp Time (time recording system), Intapp Intake (client onboarding system), Viewpoint (client entity management system). Owned the end‑to‑end requirements lifecycle, producing business requirements documents, user stories, process maps, As‑Is / To‑Be analysis, and traceability matrices through structured workshops and senior stakeholder interviews. Acted as the primary liaison between business SMEs, internal technical teams, and third‑party integration partners, translating usage requirements into configurable and buildable technical outcomes.
- Dutton Gregory SolicitorsBusiness / Reporting AnalystFebruary 2021 - October 2022 (1 year and 8 months)Delivered firm‑wide process automation initiatives, saving approximately £90,000 per annum• • through detailed process mapping, benefits analysis, and stakeholder‑led implementation. Analysed financial, time‑recording, and client data using Excel and Power BI to provide senior management with actionable insight into profitability and operational efficiency. Designed and implemented a new KPI framework that increased solicitor efficiency by 8% by exposing previously unmeasured performance gaps. Partnered closely with senior stakeholders to translate operational pain points into data‑backed improvement initiatives.
- Dutton Gregory SolicitorsAccounts AssistantSeptember 2020 - February 2021 (5 months)• • Supported financial and operational reporting through analysis of billing, time, and client data, contributing to early firm‑wide efficiency initiatives.
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Education
- BCS Foundation Certificate in Business AnalysisBCS Foundation Certificate in Business Analysis
- Bloomberg Market Concepts (BMC)Bloomberg Market Concepts (BMC)