About James
English
Native or bilingual
Experience
- Turner & TownsendGlobal Digital Marketing Lead (Associate Director)February 2019 - March 2026 (7 years and 1 month)
Responsibilities
- Defined and drove global digital marketing strategy across web, social and paid media, email and apps, aligned to business development and growth objectives.
- Scoped, planned and delivered the website roadmap including SEO and GEO, localisation and user journey optimisation, while procuring and implementing martech platforms, including generative AI, and managing the agency roster and digital marketing budget.
- Built, led and developed a high-performing digital marketing team, establishing KPIs and reporting frameworks to track performance across channels.
Key achievements
- Planned and delivered a new global company website and content platform, driving a 25% uplift in traffic and user engagement.
- Developed and executed the global social media strategy, scaling Turner & Townsend's LinkedIn following from 90K to 1 M+ and consistently outperforming paid and organic benchmarks.
- Procured and rolled out enterprise martech and generative AI platforms, with an AI pilot delivering a 30% uplift in content performance.
- Delivered data-driven growth through advanced analytics, attribution modelling and performance tracking, improving pipeline and ROI across digital channels.
- Managed digital budgets across multiple workstreams, achieving cost savings through vendor negotiations and operational efficiencies.
- ICAEWDigital Media ManagerOctober 2014 - February 2019 (4 years and 4 months)
Responsibilities
- Led the Digital Media team, advancing capabilities across organic and paid search, social media, analytics and data visualisation, and a virtual events programme spanning webinars, live streaming and virtual conferences.
- Developed and implemented content, search, video and wider digital marketing strategies to grow reach and engagement across channels.
- Managed vendor relationships, procurement and budgets across digital delivery and martech.
Key achievements
- Built and scaled a virtual events programme spanning webinars, live streaming and virtual conferences, delivering a 40% uplift in attendee engagement.
- Led a digital channel rebrand across web, social and digital media platforms, collaborating with senior stakeholders, design teams and agencies to deliver a consistent brand experience.
- Grew ICAEW's YouTube channel by 400% through a structured content strategy, developing formats including animation and infographics to support a major digital transformation programme.
- The Law Society,Web Editor and Digital ProducerMay 2008 - October 2014 (6 years and 5 months)Managed the Law Society's web presence and digital publishing workflows, and led a studio relaunch that scaled video production capacity for a major UK professional membership organisation.
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Education
- MScLondon Metropolitan University2003MSc
- BAUniversity of Leicester1995BA
Skill set
Categories
- Other