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Javzankhorloo DzamsranJD

Javzankhorloo Dzamsran

Customer Experience & Operation Manager

£300/day
London, GB
3-7 years

Average response time: 1 hour

About Javzankhorloo

I’m an Operations and Event Manager with over seven years’ experience, mainly across corporate, healthcare, and retail. I really specialise in making things run smoothly behind the scenes while delivering great events.

I sit between operations and events, so alongside planning and delivering in-person, hybrid, and virtual events, I also look after processes, compliance, CRM data, budgets, and reporting. That means events aren’t just delivered well, they’re structured, compliant, and measurable.

I’ve worked a lot in regulated environments, so I’m very comfortable with approvals, data accuracy, and stakeholder management. I tend to work closely with sales, leadership, and external partners to make sure events actually support wider business goals.

What people value most about me is that I’m very organised, calm under pressure, and I take full ownership. I don’t need much hand-holding, and I make life easier for the teams I support.”
  • Polish

    Native or bilingual

  • English

    Fluent

Can work on-site
London (up to 50km)

Experience

  • 199 Clinic Ltd (London Longevity Clinic),
    Customer Experience & Event Manager
    October 2024 - September 2025 (11 months)
    London, UK
    • Designed and executed 50+ strategic hybrid and virtual events (50–100 attendees) including medical forums and thought-leadership discussions across EMEA.
    • Partnered with sales and leadership teams to align event strategy with client acquisition and pipeline growth goals.
    • Managed budgets, venues, AV, and vendor contracts, achieving 94% satisfaction scores.
    • Owned Salesforce CRM for delegate data, compliance, and reporting on KPIs.
    • Led monthly VIP networking events, strengthening relationships with HNW clients and partners.
    End-to-End Event Logistics Strategic Event Planning & KPI Tracking Project Management Business Plan Development
  • Bogd Boutique,
    Event Operation Manager
    November 2022 - September 2024 (1 year and 10 months)
    London, UK
    • Delivered brand launches and marketing events, including a flagship event with 250+ guests, artist workshops, and loyalty activations.
    • Oversaw all logistics: registration, AV, supplier management, and online streaming.
    • Tracked engagement KPIs, post-event insights, and created scalable event templates.
    • Partnered with designers, venues, and PR agencies for cross-functional delivery
  • Novotel London Brentford,
    Assistant Conference Manager
    September 2019 - November 2022 (3 years and 2 months)
    London, UK
    • Managed corporate and leisure events (50–500 attendees) for clients, including SKY and GSK.
    • Coordinated speaker logistics, AV setup, vendor engagement, and delegate data via OPERA CRM.
    • Delivered hybrid and virtual events, providing platform support and troubleshooting.
    • Introduced documentation and SOPs, improving operational efficiency and cost control.

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Education

  • Master of Business Administration
    Cardiff Metropolitan University
    2014
    Master of Business Administration
  • Master's in Law
    Jagiellonian University
    2009
    Master's in Law

Skill set

Categories