About Jorge
I help organisations reduce costs, improve performance, and optimise supply chains through hands-on logistics and operations expertise.
With 15+ years’ experience delivering operational turnarounds and efficiency gains, I bring both strategic leadership and practical execution.
Experienced in large-scale postal and distribution operations, I drive measurable results in operational improvement, process optimisation, and performance management.
Portuguese
Native or bilingual
English
Native or bilingual
Spanish
Fluent
Can work on-site
London (up to 50km), Manchester (up to 10km)
Experience
- Royal MailMPU Senior Office ManagerMarch 2021 - February 2025 (3 years and 11 months)United Kingdom• • Led 7 managers and 250+ employees, achieving a 30% reduction in absenteeism through improved sick-leave tracking and engagement initiatives.• • Optimised workforce planning via a 10-week resourcing model, improving KPIs and reducing operational costs by 8%.• • Implemented safety improvements, reducing workplace accidents by 40% and road incidents by 70%.• • Negotiated with trade unions, maintaining positive relations while reducing costs across four delivery offices by 20%.• • Managed high-profile clients, including Buckingham Palace and 10 Downing Street, ensuring 100% service compliance.
- Royal MailDelivery Office ManagerLOGISTICS AND SUPPLY CHAINSeptember 2019 - March 2021 (1 year and 6 months)London, United Kingdom• • Managed budgets and operational resources, achieving 6% annual cost savings through process optimisation.• • Established KPIs and performance metrics, increasing team productivity by 12%.• • Developed and coached line managers, improving staff retention by 15%.• • Collaborated with unions on workforce planning, maintaining operational continuity and service standards.
- Royal MailLine ManagerLOGISTICS AND SUPPLY CHAINNovember 2016 - August 2019 (2 years and 9 months)• • Coordinated logistics and transport operations for 120+ staff, ensuring on-time delivery and quality compliance.• • Resolved high-impact operational issues and customer escalations, maintaining 95% customer satisfaction.• • Delivered training and coaching programmes, improving team efficiency and engagement by 10%.
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Education
- Bachelor's Degree in BusinessBirkbeck, University of London2017Bachelor's Degree in Business
- Postgraduate Certificate in Accounting & FinanceLondon School of Economics2018Trium MBA