Karl Broadway

The Project Management Office at Credo is the bridge between the business and the in-house IT development team, as such, it is imperative we possess both the business and technical knowledge in order to communicate effectively. It is our responsibility to elicit, understand and relay requirements from the former to the latter, while simultaneously ensuring all requirements and projects are delivered on time and in budget. As PMO Manager, I am responsible for the successful delivery of all projects/ developments on the Credo project roadmap. The roadmap itself consists of a programme of projects affecting all departments and applications within Credo, with a current timeline of two years. I am also responsible for two other functions that sit within the PMO at Credo; IT Support and institutional client conversions.

• Continually reviewing the PMO approach to ensure projects and tasks are being tackled in a controlled and well-planned manner;

• Ownership of tools, standards and methodology (i.e. project management document templates etc);

• Managing the day-to-day activities of PMO members, ensuring that projects, developments and support issues meet requirements and/or resolve the issue raised;

• Liaising with heads of department and senior management to define, prioritise, plan and complete projects and developments;

• Providing updates and reports to senior management (Credo Executive Committee) and stakeholders;

• Training, monitoring and motivating team resources to achieve own and shared objectives;

• Allocating tasks and projects as appropriate to achieve objectives;

• Hiring and training new team members;

• Team management (1-2-1's, appraisals, training etc);

• Sprint planning;

• Liaising closely with in-house development team;

• Working with CTO, Head of Operations and Credo Executive Committee on strategy and long-term planning

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