Khalid F.

Steer/assess end-to-end technology operations in line with defined goals, formulating and executing robust IT policies and systems to facilitate strategic implementation as per the board of directors’ requirements. Develop insights into key technology needs, deliver guidance to technical staff, and analyse technological equipment usage by evaluating business requirements, resulting in improved efficiency and functionality. Champion various operations, such as determining the need for upgrades, IT budget administration, expenditure reporting, and fulfilment of all regulatory, legal, audit, and other standards.

• Provided leadership direction to a team of technical experts.

• Secured mutually beneficial and profitable deal outcomes by leading contract negotiations with vendors.

• Oversaw and optimised the effectiveness of corporate control measures by managing the information technology budget whilst ensuring optimum technology systems and technical staff performance within IT budget constraints.

• Piloted successful merger and acquisition initiatives for the organisation.

• Enabled company to attain Cyber Essentials Plus certification.

Owned control over routine operations, encompassing server hardware, software, and operating systems. Directed all technology installations, upgrades, and maintenance as well as executed system troubleshooting procedures to ensure smooth flow of operations. Devised and introduced effective disaster recovery plans and backup procedures through analysis of technology risks, whilst aligning all IT activities with applicable laws, codes, and regulations. Contributed to achieving competitive advantage by keeping abreast with technological advances and industry best practices. Mentored and coached IT staff via recruitment and training, communication of job expectations, and performance management.

• Developed and spearheaded several information technology projects in accordance with organisational objectives.

• Maneuvered cloud telephone and leased line migration from in-house system to cloud Vodafone OneNet solution.

• Implemented and launched new ERP and EDI system, including Sage 200 accounts system with integration of SapManv12 (bespoke manufacturing ERP system).

• Drove initiation of visitor management system and ensured compliance of business processes with GDPR guidelines.

• Maximised efficiency of overall networking operations via upgrade of legacy Cisco switches, firewall, and wireless access point to Ubiquiti solution.

• Planned and launched training platform using Microsoft Mixed Reality (HoloLens) solution.

Uncovered and met all ERP needs through consultation, business process analysis, and observations, whilst enhancing skills via ERP end user training and technical assistance on Sage X3 across setup, installation, common tools, crystal, and SEI capacities. Built, configured, and implemented multiple customised ERP solutions, patches, and service packs into customers' Sage 1000, Sage X3, Sage SEI, and paperless systems.

• Elevated technology performance via ERP solution deployment, seamless system integration, ERP process documentation, deployment progress update execution, diagnostic tests co-ordination, and issue resolution.