Kirsty E.

I help SaaS teams and digital organisations create clear, structured content that reduces friction, improves user confidence and supports product adoption. If your help centre is messy, your onboarding feels confusing, or your product content needs more clarity and consistency, I can bring order and direction.

My background spans content design, learning content, UX adjacent writing and content operations. I specialise in simplifying complex workflows, improving naming and navigation, and turning technical information into content real users can understand. I’m particularly strong at creating reusable templates, content patterns and IA that make content scalable and easier to maintain.

Clients usually bring me in to:

• audit and restructure help centres or knowledge bases

• rewrite complex product guidance into plain English

• design task based learning journeys and onboarding flows

• improve content quality, tone of voice and accessibility

• create content models, templates and governance

• support product, UX and support teams with clear, user centred content

I’m calm, collaborative and systematic in how I work. I use evidence, user signals and behavioural insights to guide decisions. I’m comfortable working with SMEs, product managers, UX designers and support teams to get content right.

If you need content that’s accurate, accessible and genuinely helpful, or you want to bring clarity and structure to a large content estate, I can help.