Lawrence Ogola

Providing end-to-end remote RCM and administrative services for healthcare clients across US, UK, Canada, Australia, and Kenya. Process ~500 claims per month; achieved 95% first-pass acceptance and recovered $150,000+ in underpayments via audits and appeals. Implement Python and Excel automations to extract EHR data, reducing manual data entry time by 40% and lowering AHT for administrative tasks. Manage denial workflows and appeals; reduced repeat denial rate by 15% through root cause analysis and payer-specific coding corrections. Maintain HIPAA-compliant documentation, triage patient queries, and support telehealth scribing for virtual consults.

Handled patient scheduling, insurance verification, eligibility checks and EHR updates for high volume telehealth practice (200+ weekly interactions). Performed live and asynchronous scribing and transcription, reducing clinician documentation time by 35%. Conducted coding audits and billing reconciliation leading to $80,000 recovered revenue. Produced Tableau reports for maternal and child health studies used by clinical teams.

Resolved billing, claims, and appointment issues via phone and chat, achieving 98% satisfaction across 1,000+ interactions. Supported FWA investigations, escalations, and QA processes; contributed to faster resolution times and improved CSAT. Used Citrix and CRM tools to manage patient records and ticketing workflows.