Skill set (11)
Lynne in a few words
I am an experienced software Project Manager and software Release Manager with a passion for IT.
My greatest strength is my people skills and I utlise these to excel in my working environment. Getting both the best out of teams and encouraging transparency on project deliverables. This enables me to proactively manage deadlines and provide stakeholders with a clearer overview than one provided by just data alone.
I bring a sense of fun to any team I work with and have widely been appreciated for my sense of humour across all the different teams and businesses I have worked in.
I have successfully managed and released wider programs of work for major software versions, as well as more regularly managed smaller programs of work for minor rapid releases. I am used to demanding and tight deadlines, and can handle the pressures this can bring. My experience will be easily transferrable across drifferent types of projects and businesses.
Experience
- Featurespace LtdSenior Operations ManagerTECHJanuary 2022 - November 2022 (10 months)Cambridge, England, United Kingdom• Responsible for incident management, ensuring my team triage and effectively manage all incoming reactive requests into the Engineering department from Delivery and BAU. Making sure our customers and colleagues receive required Engineering assistance as needed and in alignment with business priorities• Working closely with Product Operations to ensure alignment and collaboration across departments. Creating and delivering efficient processes with supporting framework• Carrying out regular risk analysis on planned vs. reactive work and reporting progress and concerns up to senior management and across departments• Coaching Software Development and Technical Communications teams on effective backlog management and prioritisation and assisting in sprint planning efforts. Guiding teams on practical use of available tooling and framework• Working closely with the Engineering Operations Director to guide the business towards a more Agile approach to our ways of working• Responsible for ensuring my team analyse all new work requests going onto the Engineering department backlog from both internal and external sources. Automating the process and framework to encourage engagement and ensure we align with external stakeholders and business priorities• Ensuring tooling is optimised to capture key metrics for consideration to future improvements on ways of working• Working closely with the Release Engineering team to ensure patch, rapid and major releases are controlled through a manageable cycle and of high quality. Ensuring we are closely aligned and continuously collaborating our efforts with manual and automation QA Engineers• Line Management responsibilities over a team of Coordinators, ensuring they are well equipped both mentally and tangibly to support the Release Management team in our endeavours• Responsible for ensuring my team closely track embedded third-party components within our software, ensuring EOL timelines are monitored, and upgrades are carried out timeously. Enabling efforts to ensure the security of our product remains a continuing high priority• Administrating YouTrack, ensuring users have the access and permissions they require. Setting up new projects as required by the business and ensuring customisation of ticket fields are effective and useful
- Featurespace LtdRelease ManagerTECHOctober 2020 - January 2022 (1 year and 3 months)Cambridge, England, United Kingdom• Working closely with the Development teams, ensuring priority alignment is clearly communicated across the department as well as to external stakeholders, and aiding with removing blockers or addressing concerns• Responsible for incident management, triaging and effectively managing all incoming requests into the department from Delivery and BAU. Making sure our customers and colleagues receive essential Engineering attention where needed• Managing, monitoring, and reporting on major release schedules, ensuring blockers are escalated and scope creep on pre-planned development is addressed• Monitoring and reporting on any impact out-of-band work requests and feature scope creep have on pre-planned development across the Release cycle• Reporting metrics, blockers, concerns and progress up to Management and across to external departments, promoting wider visibility and better collaboration• Working closely with the Release Engineering team to ensure patch, rapid and major releases are controlled through a manageable cycle and of high quality. Monitoring pipeline issues and aiding in progressing any blocking issues or regression failures• Liaising and working closely with the QA Automation department to ensure regression and automation coverage is up to date in line with new feature development• Responsible for line management of the Engineering Operations Coordinator• Assisting the Engineering Director of Operations to roll out a more Agile approach across the department to planning and development. Attending sprint planning sessions and guiding teams on best practice• Working closely with Manual QA Engineers to roll out department wide bug hunts and refine the technical debt backlog by validating aged defects• Developing and rolling out internal and external process documents to better streamline Delivery, BAU and Engineering collaborations• Administrating YouTrack, ensuring users have the access and permissions they require. Setting up new projects as required by the business
Recommendations
Education
- A LevelsCapricorn High School2001English - A Maths - C Afrikaans - C Accountancy - B
Certifications