About Maggie
I help organisations simplify, improve, and automate business processes for greater efficiency, better decision-making, and sustainable results. With 7 years’ experience in business analysis and process consulting, I specialise in business process improvement, BPMN 2.0 modelling, process mapping, gap analysis, data analysis, and identifying bottlenecks that affect service delivery, cost, or compliance.
I currently volunteer at Barnardo’s as Project Evaluation Lead and Project Champion, supporting internal improvement initiatives across different teams (projects). I’ve led the analysis and evaluation of survey and programme data, reviewed performance indicators, and advised on improvements to accuracy, clarity, and usability.
One key project involved creating a clear migration strategy from an outdated survey platform to a more effective alternative—mapping workflows, highlighting risks, preserving Key Performance Indicators (KPIs), and supporting a smooth transition. My recommendations are now embedded in a new process with regular reviews and continuous improvement.
Alongside this, I’m growing Smarct, where I support IT and tech SMEs with process clarity and improvement. I work with small and mid-sized teams to map as-is processes, identify inefficiencies, and co-design to-be processes using BPMN 2.0. I focus on process optimisation, automation opportunities, and operational visibility—ensuring changes deliver lasting value.
I am also studying for an MBA in Project Management at the University of Sunderland, strengthening my skills in strategy, leadership, and innovation.
If you’re planning a process improvement, digital transformation, or system change and want clarity before taking action, I can help you map out the way forward.
English
Native or bilingual
Can work on-site
Crawley (up to 50km), London (up to 20km), Manchester (up to 10km), Brighton (up to 30km), Reading (up to 20km)
Experience
- Barnardo'sProjectEvaluation Lead and Project ChampionPUBLIC SECTORJanuary 2025 - Today (1 year and 5 months)Crawley, United KingdomProcess Evaluation and Improvement
- Support Barnardo’s internal improvement initiatives by reviewing how processes and systems operate in practice. Map workflows, assess alignment with organisational goals, and recommend practical changes to enhance clarity, accuracy, and effectiveness.
Data Analysis for Meaningful Insight- Lead data analysis and evaluation of survey and programme data to identify what works well and where improvements are needed. Deliver actionable insights, helping teams understand performance and make informed decisions.
Platform Migration and Process Redesign- Designed and delivered a migration strategy for moving from an outdated survey platform to a new solution. Mapped workflows, preserved key metrics and evaluation questions, and ensured a smooth transition while safeguarding data quality.
Stakeholder Engagement and Collaboration- Worked closely with management and frontline teams to ensure recommendations were informed by real needs. Communicated findings clearly and contributed to reports for senior leadership, guiding next steps.
Ongoing Monitoring and Improvement- Supported the introduction of feedback loops and regular reviews, embedding continuous improvement into processes. Helped establish practical structures for monitoring data quality and system performance post-migration.
Flexible Support Across Projects- Provide support across multiple evaluation and process-related projects, adapting to organisational priorities while maintaining a focus on delivering value and building long-term capability.
- SmarctBusiness Process ConsultantCONSULTING AND AUDITSSeptember 2024 - Today (1 year and 8 months)Crawley, United KingdomBusiness Process Clarity and Improvement
- Lead process improvement using BPMN 2.0 to map as-is and to-be processes. Identify inefficiencies, blockers, and opportunities to simplify and automate workflows, enabling teams to work smarter.
Data-Led Problem Solving- Apply data analysis to support decision-making and reveal what’s really happening within processes. Conduct gap analysis to uncover missing links, overlaps, or delays, ensuring data is accurate and actionable.
Collaborative, Practical Delivery- Work closely with teams to define goals, understand challenges, and co-create solutions. Use Agile-style methods to maintain open communication, adapt quickly, and ensure visible progress.
End-to-End Project Support- Support projects from discovery and mapping through to implementation and review. Keep delivery on track and solutions practical, ensuring changes are adopted and sustainable.
Fostering a Culture of Improvement- Promote regular, incremental changes over one-off fixes. Provide tools and guidance to help teams review and improve their own processes confidently.
Client-Focused Solutions- Deliver tailored solutions, whether helping SMEs identify time losses or supporting charities with seamless system migrations—always aligned to client goals and practical needs.
Progress Tracking and Learning- Establish straightforward ways to track progress and measure impact, using reports, dashboards, or feedback loops. Keep stakeholders informed and support continuous learning.
- Kavod Payroll ConsultantsBusiness Process ConsultantHUMAN RESOURCESJanuary 2023 - August 2024 (1 year and 8 months)Crawley, United KingdomI led the digital transformation at Kavod Payroll Consultants by implementing a modern payroll management system.Process optimisation with BPMN
- Using BPMN 2.0, I mapped current processes, identified bottlenecks, and streamlined workflows, reducing cycle times by around 20% and boosting efficiency by 15%.
Data-driven strategy and implementation- Collaborating with stakeholders, I developed data-driven strategies that cut error rates by 25%, lowered costs by 30%, and raised customer satisfaction by 40%.
Project management and increased productivity- I managed project timelines, budgets, and resources to deliver the system on schedule, resulting in a 25% increase in team productivity.
Automated workflows and improved accuracy- Automation played a key role, cutting manual effort by 30%, improving data accuracy by 25%, and enhancing process reliability by 20%.
Employee enablement and retention- To support the change, I designed and delivered training that improved employee engagement by 25%, reduced training time by 20%, and helped increase retention by 15%.
Overcoming data migration challenges- A major challenge involved migrating historical data with differing formats. I worked closely with developers to create tailored data transformation scripts, ensuring smooth, accurate data transfer and full system functionality.
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Education
- BSc Hons Health Studies (Health Promotion)Canterbury Christ Church University2013
- Postgraduate - Speech and Language TherapyCanterbury Christ Church University2015
Certifications
- BCS Foundation Certificate In Business AnalysisBCS2017
- Business Process ModellingLinkedIn2022