Skill set
Maggie in a few words
I am a seasoned Business 6 years of experience. I am passionate about driving operational excellence through process optimisation and data insights. Currently, I am pursuing an MBA with Project Management at the University of Sunderland, where I am honing my skills in strategic thinking, leadership, and innovation.
In my most recent role at Kavod Payroll Consultants, I spearheaded the digital transformation initiative by implementing a cutting-edge payroll management system that delivered a 25% decrease in error rates, a 30% cost reduction, and a 40% improvement in customer satisfaction. I leveraged my expertise in BPMN notation, data-driven strategy, and Agile methodology to lead the process mapping, stakeholder collaboration, and project management aspects of this complex and impactful project. Previously, I also played an instrumental role in the transformative "Educate A Dream Project" at The Friendlies, where I designed and formulated the project, identified and resolved process bottlenecks, and employed data analysis to measure and improve outcomes. Throughout my career, I have consistently demonstrated my ability to enhance efficiency, drive growth, and offer a unique blend of analytical prowess and leadership skills.
I am more than just a Business Analyst; I am a catalyst for change. By combining my deep understanding of business operations with data expertise, I empower organisations to seize opportunities, eliminate inefficiencies, and drive sustainable growth. My unwavering commitment to delivering actionable insights and facilitating process excellence makes me an invaluable asset to any team seeking transformation and success. Let's connect and explore how we can optimise processes and transform data into actionable strategies that propel your company forward.
Experience
- SmarctSenior Business AnalystDIGITAL & ITSeptember 2024 - Today (2 months)Crawley, United Kingdom• Process excellence: Spearhead business process improvement initiatives using Agile, Lean and Six Sigma methodologies. Utilise BPMN 2.0 for precise process mapping, implementing data-driven strategies to streamline workflows, eliminate bottlenecks, and boost profitability.• Data-driven decision making: Leverage advanced analytics to extract actionable insights, informing strategic decisions and driving sustainable growth. Conduct thorough gap analyses to identify improvement opportunities and ensure data integrity throughout the optimisation process.• Collaborative leadership: Foster cross-functional collaboration to align project objectives with stakeholder needs. Employ Agile methodologies to create a responsive environment, adapting swiftly to changing requirements and facilitating effective communication.• End-to-end project management: Oversee projects from conception to completion, ensuring adherence to scope, timelines, and budget constraints while delivering measurable value. Utilise DMAIC (Define, Measure, Analyse, Improve, Control) methodology for structured problem-solving.• Continuous improvement culture: Provide expert guidance on process improvement methodologies, including Lean, Six Sigma, and Agile. Empower teams through targeted training and support, fostering a culture of ongoing enhancement and innovation.• Client-centric solutions: Engage closely with clients to deeply understand their goals and challenges. Deliver tailored solutions that not only enhance operations but also align seamlessly with their long-term vision for success.• Performance tracking and reporting: Develop comprehensive reports and documentation to monitor project progress and key performance indicators. Offer data-backed recommendations for continuous improvement, ensuring stakeholders remain informed and engaged throughout the project lifecycle.
- Kavod Payroll ConsultantsSenior Business AnalystCONSULTING & AUDITSJanuary 2023 - August 2024 (1 year and 8 months)Brighton, England, United KingdomAs a Business Analyst and Proxy Project Manager, I spearheaded the digital transformation initiative by implementing a cutting-edge payroll management system.This project encompassed several key aspects:
- Process optimisation with BPMN: Leveraging BPMN notation, I led the process mapping effort, identifying bottlenecks, and streamlining workflows for a 20% reduction in cycle time and a 15% efficiency gain.
- Data-driven strategy and implementation: Collaborating with stakeholders, I defined data-driven strategies for the new system, resulting in a 25% decrease in error rates, 30% cost reduction, and 40% improvement in customer satisfaction.
- Project management and increased productivity: I managed the project timeline, budget, and resources, ensuring successful system implementation and a 25% increase in team productivity.
- Automated workflows and improved accuracy: I spearheaded the implementation of innovative solutions and automation technologies, achieving a 30% reduction in manual effort, 25% increase in data accuracy, and 20% enhancement in process reliability.
- Employee enablement and retention: Through comprehensive training and support, I empowered staff on the new system, fostering a 25% increase in employee engagement, a 20% decrease in training time, and a 15% improvement in employee retention rates.
- Overcoming data migration challenges: A significant challenge arose during data migration to the new payroll system, as historical data formats differed from the expected format. To address this, I collaborated with the development team to create custom data transformation scripts, ensuring accurate data transfer and system functionality.
- The FriendliesAgile Business AnalystEDUCATION & E-LEARNINGJune 2022 - December 2022 (6 months)Exeter, England, United KingdomAt The Friendlies, I played an instrumental role in the transformative "Educate A Dream Project," leveraging operational excellence to achieve significant outcomes.Key Achievements:
- Spearheaded project design and optimisation: l led the design and formulation of the project, employing process mapping techniques and data analysis to identify bottlenecks and implement strategic optimisation strategies. This resulted in a 25% reduction in project timelines, enhanced resource allocation, and a 30% reduction in operational delays.
- Data-driven decision making and stakeholder alignment: I facilitated collaboration with cross-functional teams and stakeholders. I leveraged data analysis to guide project direction and ensure data-informed decisions for measurable positive impacts. This ensured project alignment with organisational goals.
- Holistic project management and measurable value: I applied a holistic approach, blending business analysis methodologies with strategic thinking to ensure project success. Implemented process improvements that directly contributed to measurable positive impacts, enhancing project outcomes, and driving tangible value.
- Culture of continuous improvement: I fostered a culture of continuous improvement by providing ongoing insights, data analysis, and optimization recommendations, enabling sustained operational excellence.
2 recommendations
TE
VU
Tatenda Elvis Makanda and 1 other person have recommended Maggie
26/11/2022
It is with much enthusiasm that I recommend Maggie as a Business Analyst. We had the pleasure of working with her at The Friendlies, a non-profit organisation that helps children from low-income communities in Zimbabwe, (www.thefriendlies.org).
Maggie helped us to design and formulate the "Educate A Dream Project". The project is designed to give educational assistance to orphaned, vulnerable and underprivileged children in Zimbabwe. The project swiftly got off the ground and we have managed to send children to school, thanks to the contributions made by Maggie.
At The Friendlies we have always put a premium on teamwork, respect, passion and commitment, Maggie never failed to deliver.
Maggie's resourcefulness, time consciousness and attention to detail are complemented by her demonstrated leadership skills.
Maggie was an amazing team member, we will not hesitate to collaborate with her again.
Should you have any further questions about Maggie feel free to contact me at [email protected]
Maggie helped us to design and formulate the "Educate A Dream Project". The project is designed to give educational assistance to orphaned, vulnerable and underprivileged children in Zimbabwe. The project swiftly got off the ground and we have managed to send children to school, thanks to the contributions made by Maggie.
At The Friendlies we have always put a premium on teamwork, respect, passion and commitment, Maggie never failed to deliver.
Maggie's resourcefulness, time consciousness and attention to detail are complemented by her demonstrated leadership skills.
Maggie was an amazing team member, we will not hesitate to collaborate with her again.
Should you have any further questions about Maggie feel free to contact me at [email protected]
25/11/2022
Maggie has been a pleasure to work with because she brings great positive energy to the team that builds a welcoming and inclusive team culture that I believe helps nurture teams to success.
I value Maggie's input and suggestions. Her communication skills are great, and she always helped us to see the work with different aspects, resulting in the outcome being more accurate and as per the Stakeholder's exact requirements. Her work within INTO is very much valued, as her eye for detail has always been helpful.
Maggie takes changes and new ideas with a positive approach. We have worked on some of the most stressful projects I have been a part of at INTO but as usual, Maggie was always there to make our lives easier.
I am confident that Maggie will continue the same in the future and keep achieving milestones that can help widen her expertise and benefit the team same time.
I value Maggie's input and suggestions. Her communication skills are great, and she always helped us to see the work with different aspects, resulting in the outcome being more accurate and as per the Stakeholder's exact requirements. Her work within INTO is very much valued, as her eye for detail has always been helpful.
Maggie takes changes and new ideas with a positive approach. We have worked on some of the most stressful projects I have been a part of at INTO but as usual, Maggie was always there to make our lives easier.
I am confident that Maggie will continue the same in the future and keep achieving milestones that can help widen her expertise and benefit the team same time.
Education
- BSc Hons Health Studies (Health Promotion)Canterbury Christ Church University2013
- Postgraduate - Speech and Language TherapyCanterbury Christ Church University2015
Certifications
- BCS Foundation Certificate In Business AnalysisBCS2017
- Business Process ModellingLinkedIn2022
- AWS For BeginnerGreat Learning2022
- Change Management FoundationsLinkedIn2022
- Requirements Elicitation and AnalysisLinkedIn2021
- Planning With Agile StoriesLinkedIn2022
- Putting ITIL Into PracticeLinkedIn2020
- Applying ITIL 3 Foundation ConceptsLinkedIn2020
- Project Management FoundationsLinkedIn2019
- Cert Prep: Prince 2® Foundation and PractitionerLinkedIn2019
- Cert Prep: Certified Scrum MasterLinkedIn2019
- Cyber Security FoundationsLinkedIn2020
- Data Analyst AdvancedAvado2022
- Comprehensive Project ManagementSkillshare2023
- Service Design and Management with ServiceNowNortheastern University London