Description

Experienced operations and administrative professional supporting small businesses, with a strong background in hospitality and retail. I specialise in payroll and HR admin, invoicing and reconciliation, process creation, and day-to-day operational support. I’m detail focused, reliable, and comfortable taking ownership of tasks so business owners can focus on running their business.

Languages

English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Crosstown
Shift Lead & Admin Support
January 2020 - December 2021 (1 year and 11 months)
• • Managed rotas, staffing cover and shift handovers
• • Processed cash reconciliations and daily records
• • Oversaw stock rotation and equipment upkeep
• • Liaised with HR on staffing and admin issues
payroll administrator Database administration administrative support
Retail
Operations & Administration Manager
February 2023 - Today (3 years and 4 months)
• • Prepare staff hours and maintain records to support payroll.
• • Draft contracts, update HR files, and oversee probation/discount policies.
• • Process supplier invoices, maintain financial records, and support P&L reporting.
• • Organise contracts, insurance renewals, and compliance deadlines.
• • Order stock, supplies, and equipment from multiple suppliers, maintaining accurate inventory levels.
• • Manage digital systems (Shopify, POS, online orders, inventory control.)
• • Coordinate staff scheduling, rota planning and day to day operations.
• • Handle customer queries, complaints, and service standards.
payroll administrator administrative support Microsoft Office Database administration Mailchimp
Independent Craft Shop
Product Assistant
March 2022 - February 2023 (11 months)
• • Assisted with stock levels, production schedules, and order fulfilment
• • Maintained accurate records for stock and orders
• • Supported daily organisation and business admin tasks
administrative support Database administration Microsoft Office customer service